German Speaking Customer Experience Specialist accommodation platform
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Experience Specialist Poland (Gdańsk)
German Speaker Customer Experience Specialist
Kats Recruitment Elevating Your Career Story.
We are hiring German-speaking Customer Experience Specialists to join an international service centre in Gdańsk Poland. In this role you will support German-market customers solve problems with empathy and ensure a smooth post-service experience.
Your Responsibilities
- Handle inbound phone and email enquiries from German-speaking customers.
- Support clients with post-booking questions complaints service updates and general assistance.
- Deliver accurate clear and empathetic responses while following internal guidelines.
- Log all case information in the system with full accuracy and attention to detail.
- Escalate complex cases when needed and collaborate with team members.
- Maintain strong performance on quality communication and customer satisfaction metrics.
Your Profile
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Fluent German (C1) strong English (B2).
- Experience in customer support or service roles is an advantage but not strictly required.
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Excellent communication and problem-solving skills.
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Comfortable multitasking and working with various internal systems.
- Flexible to work full-time or part-time including up to two weekends per month.
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EU citizenship or valid EU work permit (role based in Poland).
What Youll Receive
- Long-term employment contract with stable working conditions in Gdańsk.
- Extensive training supportive team leaders and development opportunities.
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Monthly bonuses and retention incentives for strong performance.
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Private medical care sports card and additional employee benefits.
- Clear career progression pathways within a growing multilingual environment.
- Full support from Kats Recruitment throughout the hiring and onboarding journey.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
