German Speaking Customer Support Specialist E-commerceRetail industry

Szczecin - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

German-Speaker Customer Support Specialist Poland (Szczecin)

German Speaker Customer Support Specialist Poland / Szczecin

Kats Recruitment Premium Talent Premium Roles.
We are looking for an experienced German-speaking Customer Support Specialist to join a global leader in customer experience and digital solutions located in Szczecin Poland. This is an ideal opportunity to join a dynamic multilingual team and build a career in customer support for the German market.

What youll do

Deliver written customer support in German (email chat) for the German market with occasional phone contacts.
Investigate and resolve customer issues by reviewing prior interactions and using internal systems.
Process manual refunds and handle GDPR-related complaints accurately and empathetically.
Work across multiple systems while maintaining high precision and quality in each interaction.
Perform full-time on-site in Szczecin working rotating shifts (Monday-Sunday 09:00-18:00).

What you bring

Fluent German (C1) and fluent English (C1) both written and spoken.
Excellent written communication skillsable to clearly explain solutions.
Strong analytical and problem-solving capability.
Patience empathy and emotional resilience.
Typing speed of 150 keystrokes per minute solid computer literacy.
Availability to work full-time on site in Szczecin Poland (EU work permit or eligible).

What youll receive

Full-time employment contract (umowa o pracę) in Poland.
Comprehensive onboarding and continuous training programs.
Private healthcare life insurance MyBenefit monthly budget MultiSport card.
Modern office located in central Szczecin with a multicultural team and regular team events.
Career growth opportunities via Talent Development Program and mentoring from day one.
Support from your recruitment partner Kats Recruitment ensuring smooth onboarding and longterm candidate care.

German-Speaker Customer Support Specialist Poland (Szczecin) German Speaker Customer Support Specialist Poland / Szczecin Kats Recruitment Premium Talent Premium Roles. We are looking for an experienced German-speaking Customer Support Specialist to join a global leader in customer experience an...