Engagement Strategy Manager
Engagement Strategy Manager
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Job Description
Summary
King Countys Metro Transit Department has an exciting opportunity for an Engagement Strategy Manager (Strategic Planning Manager II) in the Rail Division Directors Office. This senior leader will report to Rails Deputy Division Director and will work in partnership with employees colleagues and stakeholders to ensure that Metro provides world-class service while advancing the following strategic priorities within Rail:
- Build a Culture of care
- Provide operational excellence
- Deliver on time expansions
- Maintain healthy and resilient partnerships with Sound Transit and the Seattle Department of Transportation our partners in Rail Service Delivery.
The Engagement Strategy Manager will be charged with leading and managing a high performing cross-functional team to coordinate manage and develop innovative internal employee engagement and communication initiatives for the Division oversee Division project management activities that are designed to advance Rails internal priorities support our partnerships and enable effective organizational growth. The Engagement Strategy Manager will be responsible for communicating effectively with employees across the Division working collaboratively with leaders administrative staff employees and Sound Transit to provide internal capacity and support for the Division to provide operational excellence to our riders.
This leadership role requires the ability to communicate effectively with diverse constituents proactively solve problems break down barriers oversee change management implement continuous improvement and build employee engagement to create a culture of care in the Division. The ideal candidate in this position will be skilled in navigating an ambiguous work environment have experience leading people and be able to manage multiple competing priorities to successfully deliver a large body of work in a fast-paced environment. The ideal candidate will have a strong background in equity and social justice with experience making improvements for historically disadvantaged employee groups.
This leadership role requires the ability to communicate effectively with diverse stakeholders proactively solve problems break down barriers oversee change management implement continuous improvement and build employee engagement to create a culture of care in the Division. The ideal candidate in this position will be skilled in navigating an ambiguous work environment have experience leading people and be able to manage multiple competing priorities to successfully deliver a large body of work in a fast-paced environment. The ideal candidate will have a strong background in equity and social justice with experience making improvements for historically disadvantaged employee groups.
Who May Apply
This recruitment is open to all qualified applicants. This recruitment will be used to fill one Career Service Strategic Planning Manager II vacancy. This recruitment may also be used to establish a list or pool of qualified candidates for any future openings in the Strategic Planning Manager II classification within the next twelve months. Placement onto an eligibility list/pool is not a guarantee of placement into a future position.Application Requirements
- A complete online King County application updated with accurate contact information and relevant work history going back at least 10 years (or more if necessary) with all job duties.
- Responses to the Supplemental Questions
- Letter of Interest (1-2 pages) describing why you are interested in this opportunity and how you meet the qualifications for this position; highlighting experience leading and supervising people and delivering complex organization/agency-wide projects.
Want to make sure your application materials are as competitive as possible
We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective:Career Support Services - King County.
ABOUT METRO TRANSITS EXPANDING RAIL DIVISIONMetro Transits Rail Division is responsible for operating and maintaining Sound Transits Link Light Rail service on a 24.5- mile route from Angle Lake to Northgate. By the middle of 2026 our Light Rail is expected to expand to nearly 60 route miles in length with the planned addition of 19 more stations. These rail services complement Metros robust fixed-route bus system and mobility services and the Puget Sound transit agencies are working together to build an integrated system that lets people travel farther faster and more easily.
Job Duties
Experience Qualifications Knowledge Skills
Minimum Qualifications
We are looking for candidates who have the following:- Option 1: A Bachelors degree and three (3) years of experience in strategic planning internal employee engagement change management project management and organizational development within a service delivery environment.
OR
- Option 2: An Associates degree and five (5) years of experience in strategic planning internal employee engagement change management project management and organizational development within a service delivery environment.
OR
- Option 3: Six (6) or more years of experience in strategic planning internal employee engagement change management project management and organizational development within a service delivery environment.
Three (3) years of experience managing high profile strategic projects that are cross-disciplinary in nature including:
- Knowledge of strategic business planning techniques principles and practices.
- Knowledge of project management techniques and principles.
- Effectively synthesizing information and making recommendations within and outside of established policies and procedures.
- Making timely and quality decisions.
- Working on a number of high-priority projects/tasks simultaneously.
Three (3) years of experience in leading and supervising people including:
- Supervising multidisciplinary staff.
- Developing and leading direct reports furthering peoples career goals providing challenging and stretching tasks and assignments and effectively developing all levels of staff.
- Engaging the workforce empowering teaching and mentoring staff.
Additional minimum qualifications/competencies include:- Deep commitment to equity inclusion and belonging for all employees.
- Experience with strategic communication and internal employee engagement including:
Demonstrated experience to communicating effectively in person and in writing.
Working effectively with diverse individuals and populations.
Passionate about creating positive and inclusive cultures that prioritize well-being and belonging of employees in a setting with diverse employees.
- Ability to work well and collaborate with key stakeholders to achieve good results including:
- Knowledge of how to build relationships and treat all employees and customers equitably with respect and dignity as well as solve problems for the good of all.
- Resilience problem-solving skills and capacity to handle challenging situations with composure and effectiveness.
Highly Desirable Qualifications/Competencies:- Knowledge of and experience with the King County and Sound Transit relationship working conditions policies and procedures.
- Ability to translate King Countys policies and procedures into Rails unique operating environment.
- Experience working with labor within unionized environments and ability to respect established processes fostering an environment of mutual respect.
Supplemental Information
Forbes recently named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by ourTrue North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Application & Selection Process
Submit an online employment application and attach a cover letter at Yourcoverletter should describe why you are interested in this opportunity and how you meet the qualifications for this position; highlighting experience leading and supervising people and delivering complex organization/agency-wide projects.
Applicants will be screened for competitiveness completeness and written communication skills. The most competitive candidates may be invited to participate in a test and one or more interviews. Applications that are not complete or do not include the required attachments may be disqualified and not advance in the process.
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Skyler Jones at.
Work Schedule
This classification is exempt from the provisions of the Fair Labor Standards Act and is therefore NOT eligible for overtime pay. Work schedule is normally a 40-hour week Monday through Friday. Alternate work schedules may be considered. Work outside of the normal workday will be required for meetings events and outreach events.
Work Location
The primary location of this position is 3407 Airport Way S. Seattle WA 98134. This position will be expected to travel occasionally to the Operations and Maintenance Facility East located in Bellevue (th Ave NE Bellevue WA 98005).
Teleworking Requirement
The work associated with this position will be performed predominantly in a hybrid work environment working in the office and at home.The expectation is to be in the office 3 days a week. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when employee conducts work that is likely to bring them in contact with another individual safety precautions are required including the wearing of masks in some situations. King County is committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the departments hybrid environment.
Union Representation:This position is not represented by a union
Class Code:Strategic Planning Manager II
Questions about this recruitmentContact Skyler Jones
Required Experience:
Manager
Employment Type
Full-Time
