Customer Service Agent | Fixed Dayshift | Onsite Trainings to Hybrid
Customer Service Agent | Fixed Dayshift | Onsite Trainings to Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
ZigZag is looking for Customer Service Agents to join our team!
Responsibilities
- Email and/or Phone Management: Respond to customer inquiries complaints and requests received via email promptly and professionally adhering to established response time standards.
- Order Management: Assist customers with order-related inquiries including order status tracking cancellations modifications and returns. Provide accurate and timely information to customers regarding their online purchases.
- Issue Resolution: Identify customer issues and concerns accurately troubleshoot problems and resolve them effectively to ensure customer satisfaction.
- Customer Relationship Management: Build rapport and establish trust with customers by demonstrating empathy patience and professionalism. Maintain a friendly and positive attitude throughout all interactions.
- Escalation Management: Identify and escalate complex or unresolved issues to the appropriate teams or supervisors ensuring timely resolution and customer satisfaction.
Requirements
- Availability to work onsite for 3-6 months of training and hybrid after
- Proven experience in a customer service role preferably in the e-commerce industry.
- Ability to multitask and work effectively in a fast-paced environment.
- Active listening and problem-solving abilities
- Strong interpersonal skills and ability to build rapport with customers.
- Flexibility to work shifts including weekends and holidays as needed.
- Flexibility to work on shifting dayshift schedule
- Experience with Zendesk ticketing software and eCommerce is a plus.
Required Experience:
Manager
Employment Type
Full-Time
