Digital Workplace Specialist (2yrs Fixed-Term Contract)

With 75 years of experience our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds even in the most dangerous places inspired by our Christian faith.

Come join our 33000 staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Employee Contract Type:

Job Description:

The Digital Workplace Specialist plays a key role in advancing the adoption usability and continuous improvement of WVIs Microsoft 365 and collaboration platforms. Reporting to the Digital Workplace Lead this role collaborates closely with the Digital Adoption Specialist Global Technology Services (GTS) and Enterprise Architects to ensure digital tools are practical inclusive and effective for a globally distributed workforce.

As a bridge between strategic direction and hands-on execution the Specialist drives user experience improvements by coordinating pilots gathering actionable feedback and enabling platform enhancements based on real-world insights. The role supports roadmap delivery translates governance policies into user-friendly guidance and monitors platform usage to shape training and adoption efforts. This position helps ensure WVIs digital workplace is intuitive empowering and aligned with business priorities.

Key Responsibilities:

• Plan and execute pilots and user testing synthesizing insights to inform the roadmap and enhance user experience.

• Develop and maintain personas journey maps and experience roadmaps to guide continuous improvement.

• Create enablement assets such as guidelines templates and FAQs ensuring alignment with governance and service lifecycle standards.

• Monitor adoption and usage metrics (Admin Center Viva Insights surveys) and deliver decision-ready reports.

• Serve as the primary liaison with GTS and Architects for platform readiness and experience configuration.

• Conduct demos and workshops supporting regional champions to scale enablement and strengthen feedback loops.

Required Qualifications

• Strong hands-on knowledge of Microsoft 365 user experience (Teams SharePoint OneDrive Outlook).

• Proven experience in user training adoption and change management for digital tools.

• Excellent communication and stakeholder engagement skills with a user-centric mindset and ability to work across cultures.

• Familiarity with user-centric design principles and experience in user research or feedback analysis.

• Collaborative and approachable with strong interpersonal skills and a positive presence that fosters trust and confidence across diverse teams.

Good-to-have:

• 5 years in digital workplace UX/adoption or digital transformation roles.

• Experience working in federated nonprofit or humanitarian organizations.

• Familiarity with adoption and governance tools such as Viva Insights Microsoft Admin portals or similar telemetry/reporting platforms.

• Understanding of service lifecycle governance persona-driven design and platform enablement practices.

Business Value & Impact

• The Digital Workplace Senior Specialist ensures that WVI staff experience a cohesive intuitive and empowering digital environment. By focusing on real-world needs and working across adoption governance and platform teams this role strengthens the usability and strategic impact of WVIs digital workplace investments.

Continuation of Key Responsibilities:

User Enablement & Experience Design

• Contribute to the development of personas user journeys and digital workplace experience roadmaps

• Translate user feedback and behaviour into actionable platform improvements and enablement strategies

• Design and deliver initiatives that improve collaboration productivity and tool satisfaction across regions

• Own the development and refinement of personas and user journey maps to inform experience roadmaps and guide prioritization of platform improvements.

Adoption Strategy & Performance Insights

• Support analysis of usage patterns adoption metrics and user feedback via tools like Microsoft Admin Center Viva Insights and surveys

• Collaborate with the Digital Adoption Specialist to define adoption goals training needs and communication plans

• Track impact of adoption campaigns and provide recommendations for continuous improvement

• Act as a cross-functional liaison between Adoption Governance and Technical teams to ensure that user behaviour adoption campaigns and platform governance are aligned and mutually reinforcing

• Use usage and engagement data from Microsoft platforms to create insightful reports that support decision-making for roadmap planning and user adoption efforts.

Collaboration with Technical Teams (GTS & EA)

• Act as the primary point of contact for GTS and Architects on experience configuration platform readiness and user feedback translation

• Ensure that technical platform configurations align with defined user needs usability principles and adoption goals

• Contribute persona insights and user journey data to inform roadmap validation Teams/SharePoint structure and governance design

• Coordinate user testing and pilot programs to support roadmap execution including feature experimentation qualitative feedback collection and experience validation ensuring platform changes are user-informed and deployment-ready.

Platform Enablement & Governance

• Contribute to the creation of guidelines templates and best practices that promote effective and consistent use of digital workplace tools

• Help maintain user-facing documentation FAQs and support materials in alignment with governance models

• Ensure service lifecycle and adoption milestones are tracked and integrated with wider TBM and service governance frameworks

Training & Knowledge Transfer

• Contribute to training materials videos and learning pathways tailored to different user groups

• Run demos workshops and community sessions to onboard staff onto new or underutilised tools as needed

• Partner with regional champions to support local enablement and feedback loops

Applicant Types Accepted: