Operations Manager-Cape Town
Operations Manager-Cape Town
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Salary Not Disclosed
1 Vacancy
Job Description
- CSI - Customer Service Intelligence
- Develop and maintain systems to ensure client service level agreement adhered to at all times.
- Ensure efficient Customer Service Intelligence that is accurate real time and valuable information is provided to the clients.
- Develop and maintain relationship with client contact person and accounts person.
- Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
- Conduct site visits of allocated sites and report on activities results and recommendations.
- Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
- Manage the entire start up process of all new contracts to include staff recruitment induction work schedules etc.
- Control and management of Company assets and full knowledge of insurance requirements related thereto.
- Manage area performance against agreed targets and budgets and within policies and standards.
- Manage direct expenses and overheads and all factors affecting the profitable performance of the area.
- Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
- Manage all staff reporting to this position so as to effectively recruit train evaluate motivate delegate and monitor their activities.
- Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance leave schedules overtime etc.
- Implement cleaner work schedules and evaluate and manage performance.
- Adhere to company policy and procedures and Servest Group values.
Minimum Requirements
Matric / Grade 12 or equivalent
Business Management or related qualification
3-5 years experience as an Operations Manager in the cleaning industry or similar role
Experience in a cleaning industry will be an advantage
Must have computer skills (Ms Word/Excel/Outlook)
Good communication interpersonal report writing and problem solving skills
Must have a clear criminal record
Required Experience:
Manager
Employment Type
Full-Time
