Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sherwin-Williams founded in1866is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide. We employ over 60000 people across all regions embracing and celebrating our diversity.Our people are behind the strength of our success. When you embark on acareeratSherwin-Williams we invest and support you inlifecareerconnection.
Create your possible with us!
Provides a variety of customer service support and technical guidance to internal and external customers. Responsibilities may include solving problems researching complex information and building customer relationships.
Responsibilities
- Receives customer orders via incoming mail telephone and/or electronic contact regarding the organizations products and/or services enters and adjusts orders resolves questions and complaints within span of control.
- Works to ensure all orders received are entered into the ERP by order cut-off time.
- Can handle basic level of complexity in orders.
- Can follow and request amendments of work instructions
- Positive influence on the team and being responsible to arrange backup in case of holiday leave.
- Assists with reviewing and coordinating customer service activities pertaining to shipping plant schedules inventory levels and sales activities by reviewing reports orders shipments and other information as required or directed by management.
- Identifies customer issues that need to be escalated to management in a timely fashion.
- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Builds relationships with internal departments to ensure best service to end customer is achieved.
- Performs other duties as assigned
Qualifications
- 1-2 years of progressive customer service experience.
- High school graduate or equivalent education and experience
- PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12 Analytics)
- Microsoft Office applications (Word Excel PowerPoint Outlook); and other applications as required.
- Communicating with co-workers to provide and receive direction.
- Fluent English and Polish
Please note thatSherwin Williams is unableto respond to any enquiriesaccept CVsor applications from RecruitmentAgencies.
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
