Chief of Staff
Chief of Staff
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Job Description
This is Worldline.
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity:
Worldline Merchant Services provides a complete set of payment solutions to Public Transport Authorities private mobility providers as well as system integrators. We have for customer most National Railways like SNCF SNCB or Deutsch Bahn; Europes largest cities (Paris London Madrid Brussels Milan etc.) and provide the full range of services from payment terminals payment gateways to acquiring.
The Chief of Staff will plan and direct all administrative financial and operational activities for the CEO. Organising and prioritising for the CEO and the management board critical issues and required information so that effective decision making can take place will be a key part of the role.
The Chief of Staff will act as a coordinator between top management and other key stakeholders while providing oversight and guidance on projects of high importance. Furthermore a special focus on executive-level advising project execution and key interdepartmental collaboration will be required.
In partnership with the leadership team the Chief of Staff will problem-solve create and look to identify areas for process improvements while perform quality control on selected initiatives.
The Chief of Staff will champion a people-first culture and actively participate in senior management board and leadership meetings.
Ultimately the primary function of this role is to ensure everything runs smoothly throughout company operations for the executive leadership team.
Day-to-Day Responsibilities
- Facilitating and overseeing meetings
- Dealing with all internal and external queries directed toward the CEO
- Representing the CEO at meetings and functions they cannot attend themselves
- Assisting executives with their tasks including decision-making project management and others as required
- Collaborating with and advising the CEO
- Acting as a liaison between executives and other relevant parties
- Assisting human resources with the hiring of new employees and overseeing their onboarding process
- Improving the companys ongoing processes and organising procedures to ensure optimal efficiency and productivity
- Gathering departmental reports and compiling them into an appropriate format for presentation
- Meeting with the companys board of directors for business updates and requesting monthly or quarterly meetings with relevant other management personnel/teams
Who Are We Looking For
We look for big are looking for people who can drive positive change and support our growth practice this means:
- You have strong Management experience
- You have prior experience in a Chief of Staff role
- You have experience of working in a regulated environment
- Your experience is in business management and/or as an executive assistant in a corporate setting
- You have a proven record of Process improvement experience and awareness
- You bring a Change management understanding and experience of leading change initiatives
- You have relevant industry experience preferable i.e. previous track record in a similar industry
- You possess a Degree level qualification with a Masters Degree desirable
- Languages: English required French not essential but may be beneficial
Competencies/Skills you bring:
- Strong leadership management and interpersonal skills
- Excellent communicator in written and verbal form with a strong focus on interdepartmental communication
- Strong relationship building skills
- Confident decision maker and able to challenge where required
- Ability to organise and direct teams in multiple departments
- Strategic planning and problem-solving skills
- Ability to work under pressure and prioritise important tasks over others
- Ability to analyse and compile a large amount of data and come up with conclusive results
- Ability to motivate
- Experience planning and leading strategic initiatives
- Ability to work in a fast-paced highly independent environment and juggle multiple ongoing projects responsibilities and relationships
- Comfortable holding team members accountable to project deadlines and identifying areas in need of support
- Risk aware with experience of compliance activities within a regulatory business
Behaviours you demonstrate:
- High level of Integrity
- Analytically minded with a methodical approach to problem solving and continuous improvement
- Results driven
- Can build trust and respect at all levels
- Vision creative
- Gravitas to breed confidence internally
- Committed motivated enthusiastic driven individual with a positive can do attitude.
- Adaptable and resilient
Perks & Benefits
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn grow and accelerate your career.
- Work in an international environment with cutting edge technologies.
- Holidays: 30 4 as we do not fix public holidays save Christmas/New Year.
- Employee private medical cover access to a virtual GP service.
- Access to discounts and cash backs on shopping and benefits he gets access to today
- Life assurance: it is 4x salary.
- Pension: the company will match contributions up to 10%.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline
AAP/EEO Statement:
Worldlineprovides equal employment opportunities to all individuals regardless of their race colour creed religion gender age sexual orientation gender identity national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
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Employment Type
Full-Time
