Customer Service & Planning Manager
Customer Service & Planning Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Were currently seeking a Customer Service & Resource Planning Manager to join our team. This key leadership role is responsible for overseeing customer service inventory management and capacity planning at our Boardman facility.
We offer:
- Company provided PPE and shoe allowances.
- Clean and safe work environment.
- On the job training.
- Company social events.
- Competitive compensation package.
- Benefit package.
- Employee and Family Assistance Program.
- Potential for annual bonus.
Accountabilities:
- Lead coach and manage the daily workload of customer service resource planning procurement and inventory management staff.
- Coordinate closely with cross-functional Stakeholders to align demand capacity and material availability.
- Develop and maintain accurate sales forecasts and contribute to annual sales business planning and budgeting.
- Monitor analyze and report on key KPIs related to customer satisfaction inventory turns capacity utilization and delivery reliability.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Primary Responsibilities:
- Manage and develop the Customer Service and Resource Planning teams ensuring initiative-taking and responsive support to customer needs.
- Develop implement and maintain production planning processes to balance demand and available resources effectively.
- Oversee inventory management to ensure optimal stock levels accuracy and alignment with demand forecasts and production plans.
- Support procurement activities to ensure timely availability of raw materials and components.
- Facilitate internal design and drawing reviews for new or modified products.
- Manage onboarding and transition of new customers and projects into production.
- Ensure compliance with company policies operational standards and health and safety regulations.
- Lead initiatives to continuously improve customer service processes capacity planning accuracy and inventory control.
- Monitor staff performance and conduct regular performance reviews.
Qualifications & Skills:
- College diploma or university degree in Business Administration Engineering Operations Management or a related field
- 5 10 years of experience in a customer service / planning / inventory management leadership role in a manufacturing environment preferably mid-to-high volume
- Demonstrated experience in leading cross-functional teams and process improvement projects
- Strong organizational skills and attention to detail; ability to prioritize effectively in a dynamic environment.
- Excellent verbal and written communication and interpersonal skills
- Strategic thinker and proactive problem solver with a continuous improvement mindset.
- Proficiency with ERP systems (e.g. Visual by Infor or similar professional systems); experience with multi-level bills of material
- Solid understanding of inventory management principles capacity planning tools (MS Project or equivalent) and standard manufacturing workflows
- High level of proficiency in MS Office applications (Excel Word PowerPoint)
Additional Preferred Assets:
- Familiarity with power transformers or electrical component manufacturing
- Certification in APICS CPIM CSCP or similar inventory/capacity planning standards
- Experience in capacity planning and optimization in a manufacturing environment
- Ability to read and interpret CAD / technical drawings.
Employment Type
Full-time
