Customer Service Coordinator (Line Booking Processing)
Customer Service Coordinator (Line Booking Processing)
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Job Description
Customer Service Coordinator (Line Booking Processing - Deep Sea)
Full time Permanent
We are looking for a Customer Service Coordinator to work within our Line Booking Processing team.
The successful candidate will work to ensure all import delivery bookings are handled efficiently and in a professional manner. Excellent communication skills are required to support both internal and external Customers answering enquiries quickly and professionally.
At MSC UK our success is a result of the skill and hard work of all of our team members. Our team do not just work for us they develop and grow with us.
Skills and experience youll bring to us
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Ability to maintain high level of customer service under pressure
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Work to tight deadlines
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Excellent communication skills written and verbal
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Solution driven
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Effective time management skills and be flexible
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Ability to work individually and within a team
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Ability to multi-task
How you will help us and what you can expect
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Handle and process customer import delivery bookings in a professional manner & ensure timely resolution by phone or email
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Process data accurately in a timely manner ensuring that process and procedures are followed
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Maintain information on internal systems
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Provide support to all Import & Export customer service team as required
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Meet targets as specified
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Build relationships with teams throughout MSC
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Responsibility for ensuring that cargo is released to the legally entitled party once all criteria has been met
If you feel that this is the next step in your career please apply now.
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
MSC VALUES
We are a Family Company
We have
Passion
We Care
for People
We are in
Continuous Evolution
We believe in
Equal Opportunities
Documents
Required Experience:
IC
Employment Type
Unclear
