Support Specialist, Integration
Support Specialist, Integration
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
How youll add value:
- Prompt customers for information necessary to troubleshoot problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 Non-POS integrations functions
- Route non-integrations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
- Assist Manager Integration Support in rolling out and supporting new non-POS integrations
- Other duties as assigned
What youll need to be successful in this role:
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills both written and verbal with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- Bachelors degree with emphasis in business and / or finance and / or accounting preferred
- Restaurant Industry Experience
- Strong understanding of general business principles
- Previous experience in a Support Role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
