Community Engagement Lead Operations
Community Engagement Lead Operations
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Job Description
Job Description
Are you excited about driving safe welcoming and meaningful experiences for our audiences in China.
Bring your skills in community management to the table to make our communities feel recognised and valued!
No relocation assistance offered for this position.
Core Responsibilities
Be a senior Grown-Ups audience expert with a deep understanding of our Owned ecosystem working across deep fandom space supporting building thriving communities of LEGO fans by leading execution of community engagement strategy in China
Orchestrate community programs including administrative processes localization and moderation efforts and budget tracking while proactively collaborating with relevant partners and finding a good balance between responsiveness to in-the-moment needs and following agreed plans processes and governance.
Manage community support services acting as a primary point of contact for escalated community inquiries feedback and concerns and ensure timely and transparent communication between the organization and the community members
Regularly audit and hands-on review our communities and perform quality checks on engagements to ensure adherence to market specific legal requirements identify optimization opportunities improve efficiency and mitigate risks. Monitor the health of community groupsand implement corrective actions where needed
Collaborate with internal partners to drive the execution of key initiatives throughout the year and prioritize activities based on value
Play your part in our team succeeding
LEGO Community Management and Moderation is at the forefront of delivering exceptional community experience globally to support companys ambitions of building direct and lasting relationships with kids grown-ups fans and creators in owned earned and shared spaces to make them feel welcomed safe recognized and valued through which we help to foster trust grow brand awareness and drive product desire!
Play a key role in helping us take our community engagement in China to the next level through exciting growth and transformation on our mission to nurture vibrant communities where we engage deeply with our audiences amplify their voices and inspire the joy of creation.
Do you have what it takes
Significant experience in building and nurturing an engaged and supportive community across social platforms fan forums or other owned channel experiences
Proven community moderation skills including ability to early identify and tactically address reputational risks combined with experience in implementing community guidelines and addressing inappropriate behaviour
Awareness and understanding of different audience needs and relevant safety considerations including ethical to effectively engage with communities
Strong operational mindset with experience managing the logistics workflows and systems that support vibrant scalable community initiatives
Experience working with Chinese digital platforms such as WeChat to ensure compliance and maintaining safety standards
Strong tactical analytical and problem-solving capabilities with exceptional interpersonal and communication skills to be able to evolve own approach in response to changing community needs business priorities and digital product development
#LI-JA1
Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.
Whats in it for you
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.
Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.
Thank you for sharing our global commitment to Childrens Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Employment Type
Full-Time
