Operational Management
- Oversee daily F&B operations across all Centers ensuring high standards of quality consistency and customer satisfaction.
- Manage inventory supply chain and vendor relationships to ensure efficiency and cost-effectiveness.
- Implement operational enhancements through technology (POS systems inventory management etc.) staff training and process improvements.
- Ensure all Centers adhere to group Standard Operating Procedures (SOPs).
- Regularly assess and improve operations to maintain consistent service excellence across the city.
- Guarantee adherence to health safety and hygiene regulations in accordance with governmental guidelines across all F&B operations.
- Support planning and execution of F&B-related events and catering services to ensure successful delivery and client satisfaction.
- Hold and maintain any necessary food & beverage licenses for Riyadh Centers ensuring all F&B operations adhere to licensing laws and regulations and be present in-person for necessary inspections.
Team Leadership and Development
- Recruit onboard and develop a team of baristas and F&B staff across all Centers fostering a culture of service excellence teamwork and continuous improvement.
- Set clear performance expectations conduct regular training and provide coaching to enhance skills and operational standards.
- Build a motivated customer-focused team aligned with the companys values and service standards.
- Foster collaboration among Centres to share best practices and promote a unified service approach.
Financial Performance
- Oversee and manage the Profit & Loss (P&L) statement for each location driving revenue growth and cost optimization.
- Manage budgets implement cost control measures and develop sales and marketing strategies to effectively drive revenue growth.
- Prepare comprehensive monthly financial reports to respective reporting lines detailing key performance metrics trends and actionable insights for improvement.
Strategy and Innovation
- Develop and implement creative strategies for F&B focusing on various aspects such as menu development pricing and promotional initiative which align with company goals and brand standards.
- Conduct local market analysis to identify trends customer preferences and opportunities for innovative F&B concepts and product offers.
Collaboration and Stakeholder Management
- Work with the Marketing Team to design effective campaigns that enhance sales and client engagement.
- Collaborate with Centre Teams to identify and resolve operational challenges while streamlining processes for operational efficiency.
- Alongside F&B HQ roll out new initiatives and ensure compliance with F&B standards and quality standards
- Foster strong relationships with suppliers to ensure quality procurement and cost-effective inventory management.
- Develop and implement cross-promotion strategies that drive sales and enhance client outreach with other Service Revenue verticals.
Key Performance Indicators (KPIs)
Financial Performance
- Meet or exceed financial targets month-on-month across all centers.
- Ensure cost efficiency by achieving a ratio of COGS to total sales.
F&B Initiatives
- Develop and implement creative F&B initiatives each year.
- Design and assess promotional campaigns (e.g. mocktail hour seasonal offers etc.).
Team Leadership
- Development and retention of a high-performing F&B team including baristas.
- Consistent delivery of high standards of service quality and customer satisfaction.
Job Requirements
- Education: Bachelors degree in Hospitality Management Business Administration or related fields.
- Experience: Minimum 5 years of experience in Hospitality with at least 2 years in a management role preferably in a multi-unit setting.
- Leadership Skills: Proven ability to lead train and develop high-performing Food & Beverage teams.
- Operational Expertise: Strong knowledge of Food & Beverage operations inventory management supply chain and vendor relations.
- Financial Acumen: Experience managing Profit & Loss budgets cost control and revenue growth strategies.
- Compliance & Licensing: Thorough knowledge of health safety and hygiene regulations. Must hold (or qualify to hold) a Saudi Arabia food & beverage license and ensure full compliance with regulation (in-person availability for inspections required).
- Communication & Collaboration: Excellent interpersonal skills to work with cross-functional teams suppliers and stakeholders.
- Client Focus: Commitment to delivering high-quality service and enhancing customer satisfaction.
- Language: Good command in both written and spoken Arabic and English is required.
- Must have the right to work in the Kingdom of Saudi Arabia.