End User Support - 12-month contract - Hong Kong (2 headcount)
End User Support - 12-month contract - Hong Kong (2 headcount)
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Job Description
Our client a hedge fund with global offices is actively seeking an end user support engineer to join their team in Hong Kong.
The role:
- Investigating diagnosing researching tracking and resolving intricate technical issues
- Escalating problems and facilitating user support from external entities or other IT units as required
- Delivering exceptional customer service to end users traders and senior management
- Collaborating effectively within a cooperative and global team setting
- Managing incident response for critical company-wide matters by escalating and coordinating as necessary
- Addressing technology concerns spanning hardware software user accounts trading setups operating systems and mobile devices
- Engaging in technical partnerships with other Infrastructure teams and business IT units as appropriate
What you offer:
- 3 years of relevant experience in a fast-paced corporate environment
- Good knowledge of Windows MacOS Linux iOS and Android platforms
- Solid knowledge of MDM and corporate device management
- Good knowledge of Active Directory DNS DHCP Microsoft Exchange TCP/IP and VPN services
- Azure Virtual Desktops (AVD) exposure highly preferred
- Functional understanding of messaging platforms collaboration tools video conferencing solutions (e.g. WebEx MS Teams Zoom) A/V setups and conference room technologies
- Strong communication skills to convey information effectively and professionally to audiences of varying technical backgrounds and seniority levels
- Fluency in English
The sell:
- Reputable brand name that will open doors for your career in the future
- Competitive salary
Employment Type
Full-Time
Key Skills
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