Windows Support Engineer
Windows Support Engineer
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Services The Consultant will be responsible for providing the following Services:
Under the direction of the Assistant Director OS Platform and Operational Compliance:
Provide direct support to projects and platform operations deploying maintaining and upgrading our Windows server environment both on-premises and cloud
Provide ongoing level 2 technical support maintenance and improvement to the Banks current environments
Provide direct support through a ticketing system to application owners developers and related internal and external teams
Create thorough and detailed documentation (SOPs) of all changes upgrades procedures user/vendor interactions and root cause analyses
Recommend ways to improve performance quality and efficiency
Other related activities and deliverables as required
Required Qualifications & Skills
The Consultant should have the following qualifications and skills:
A minimum of three (3) years of relevant work experience with supporting critical applications in a hybrid environment
A minimum of two (2) years of demonstrated experience in Windows Server systems with solid abilities in administering Microsoft Group Policies and Microsoft SCCM
A minimum of two (2) years of demonstrated experience in performance and capacity monitoring for critical servers
A minimum of two (2) years of demonstrated ability to develop and support Infrastructure as Code (IAC) with tools such as Ansible Terraform Azure etc.
Demonstrated experience with the maintenance and upgrading of Windows 2008 Windows 2019 Server Environments
Demonstrated advanced understanding of Windows server support Demonstrated knowledge of a scripting language such as Ansible playbooks PowerShell or Python
Demonstrated ability to create automation scripts deploy orchestration and automation processes and products
Demonstrated ability to make technical decisions needed to support a multi-tiered large-scale highly isolated production environment
Additional Qualifications
The following will also be considered:
Demonstrated ability to work independently
Demonstrated experience working with Change Management policies
Demonstrated experience in creating documentation Visio Diagrams support documents Knowledge Transfer sessions
Additional Requirements;
1. The Consultant(s) may need to have a computer or laptop that meets the following specifications in order to access Bank systems and applications remotely as required:
- Windows 10 with version 20H2 or later or a Windows 11 device
- Rights to install software required for Azure Virtual Desktop
- Available USB A port
- Highspeed internet connection
2. The Consultant(s) must have a smartphone which can support the Microsoft Authenticator application and appropriate Wi-Fi or cellular connectivity as it will be required for second factor verification to gain access to Bank applications
Employment Type
Full-time
Key Skills
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