Working Student Support & Success Specialist (m/f/d)
Working Student Support & Success Specialist (m/f/d)
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Job Description
1KOMMA5
We are looking for you as an addition to our tech-team in Berlin Munich or Hamburg. 1KOMMA5 is building Germanys largest one-stop-shop for sale installation and services related to solar heat pumps electricity and charging infrastructure. And they are all connected! Be a part of our mission!
Become a part of our mission and learn about our Product & Tech team!
Deine Position
As a Working Student for Branch Support & Success youll be at the heart of our internal teams. Youll help our employees in the field overcome daily challenges and ensure theyre successful with our systems. Youll be a problem-solver a point of contact and the first line of support for our colleagues in our branches.
- Become the Go-To Expert: Youll support our teams in using our complex system which includes our CRM offer tool operating system installation manager app and many other tools.
- Empower Our Users: You wont just be a problem-solver. Youll proactively train and inform our employees so they get the most out of our tools.
- Be a Key Part of the Team: Youll take ownership of your support requests and work closely with internal teams to find the best solutions.
- Help Shape Product Quality: Youll identify recurring problems and pain points for our users. Youll analyze patterns and work closely with our Product & Engineering teams to improve the quality of our products.
- Help Us Grow: Youll play an important role in the change management process supporting our growth and helping new users navigate our systems.
Dein Profil
- You are a proactive empathetic problem-solver with a knack for making complex systems easy to understand.
- You are a student and ideally have some initial experience in a support or customer-oriented role.
- Youre curious about different technologies.
- You have a passion for educating and supporting users and you enjoy finding creative ways to help others.
- You have excellent communication skills in both German and English (written and spoken C1/C2).
- You are excited to get involved in a fast-paced agile startup environment.
- You have a high sense of responsibility and a strong team spirit.
Benefits
- You are part of an international dynamic and highly motivated team of people who have proven to make things happen
- With your work you accelerate the energy transition and hence have a direct impact on our climate
- Work with and learn from other super-smart colleagues
- You will enjoy direct contact with core decision-makers
- You will enjoy the best chances of entering full-time in one of Europes most thriving Scale-ups
- You work remotely (Germany-wide) with offices in Hamburg Berlin or Munich
- Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
Employment Type
Full Time
