Provisioning Analyst
Provisioning Analyst
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Job Description
Job Title: Provisioning Analyst MVNO
Location: Philadelphia PA (Hybrid 3 days onsite 2 days remote)
Duration: Long term
About the Role:
We are seeking a Provisioning Analyst with strong experience in MVNO operations and telecom provisioning processes. The ideal candidate will have hands-on knowledge of eSIM/pSIM lifecycle management subscriber provisioning flows and regulatory processes such as 911 registration and compliance. This role will collaborate with cross-functional teams including network operations customer support IT and vendor partners to ensure smooth customer onboarding activation and service continuity.
Key Responsibilities:
- Manage and support end-to-end provisioning processes for SIM/eSIM activations swaps suspensions and terminations.
- Ensure accurate and timely provisioning of subscriber services across HSS/HLR billing and OSS/BSS systems.
- Troubleshoot provisioning failures and work closely with vendors/carriers to resolve issues.
- Oversee 911 process management ensuring accurate subscriber address registration and regulatory compliance.
- Collaborate with product and engineering teams to integrate new MVNO features into provisioning workflows.
- Analyze provisioning data generate reports and recommend process improvements to reduce errors and improve efficiency.
- Serve as subject matter expert for provisioning-related escalations from customer support teams.
- Support launch of new devices and SIM technologies including eSIM onboarding flows (QR code SM-DP interactions remote SIM provisioning).
- Document provisioning processes workflows and best practices.
Qualifications:
- 3 6 years of experience in telecom provisioning preferably in an MVNO or MNO environment.
- Strong understanding of MVNO architecture SIM/eSIM technology and provisioning flows.
- Hands-on experience with OSS/BSS systems HLR/HSS SM-DP/SM-DP and carrier integrations.
- Familiarity with E911 regulations processes and address management.
- Good troubleshooting skills with ability to analyze logs resolve provisioning errors and coordinate with technical teams.
- Knowledge of telecom protocols such as SS7 Diameter or SIP (nice to have).
- Excellent communication and collaboration skills.
- Bachelors degree in Telecommunications Computer Science Engineering or equivalent experience.
Nice to Have:
- Experience with number portability (LNP) processes.
- Exposure to 5G/VoLTE provisioning and related technologies.
- Familiarity with API-based provisioning systems.
Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Employment Type
Full-time
