Client Onboarding & Service Capacity Planning Analyst - Senior Associate
Client Onboarding & Service Capacity Planning Analyst - Senior Associate
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Job Description
Join the Commercial & Investment Banking Finance & Business Management Capacity Planning team as a professional supporting the Client Onboarding & Service organization. If you enjoy working with numbers big data possess excellent presentation skills have sound statistical knowledge and great stakeholder management this role is for you! This high-visibility role involves direct interaction and partnership with various senior managers within the bank.
As a Capacity Planning Analyst within the Commercial & Investment Bank you will advance the business analysis and reporting agenda manage the monthly Performance Review process and partner with other Business & Analytics teams to create dashboards and reporting for capacity modeling. Your role involves analyzing FTE Saves identifying opportunities for advanced analyses and building trusted relationships with stakeholders.
Job Responsibilities:
- Advance the business analysis and reporting agenda by providing efficiency recommendations based on forecasting and capacity planning insights.
- Use analytic tools to inform the business of risks and opportunities and prepare detailed business analysis to explain performance results.
- Develop cross-functional knowledge to understand performance and trends impacting decision-making on business strategies.
- Manage the monthly Performance Review process producing the monthly performance deck and providing actionable recommendations.
- Partner with other Business & Analytics teams to create dashboards and reporting for capacity modeling.
- Analyze FTE Saves and benefits of business initiatives such as technology enhancements and productivity improvements.
- Identify opportunities and deploy advanced analyses at scale for CIB Client Onboarding & Service functions.
- Develop a deep understanding of systems and processes to extract insights from existing data and recommend enhancements.
- Build trusted relationships with stakeholders cross-functional partners and leadership.
- Create executive-level presentations using PowerPoint PitchPro.
- Communicate effectively with business partners to drive project next steps.
Required Qualifications Capabilities and Skills:
- 2 years of experience in business analysis reporting Capacity Planning and/or Workforce Management.
- Strong quantitative and problem-solving skills with the ability to multi-task in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Highly motivated proactive attitude with a passion to learn and an inquisitive personality.
- Excellent problem-solving and critical thinking skills with the ability to interpret and present complex data.
- Bachelors degree in a business discipline quantitative or related field (Data Analytics Finance Computer Science etc.).
Preferred Qualifications Skills and Capabilities:
- 3 years of experience in using data technology to solve complex business problems.
- Hands-on expertise in multiple Business Intelligence toolsets and database platforms.
- Tableau and SQL/coding experience.
- Knowledge of Alteryx Python/R and Qlik Sense.
- Knowledge and experience with various analytical modeling and statistical methodologies.
Required Experience:
Senior IC
Employment Type
Full-Time
