Service Department Supervisor

Kutztown, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Department Supervisor

Kutztown PA

Do you excel at troubleshooting equipment streamlining service operations and guiding a team while actively involved in the technical side

Why Youll Love Working with Us

Growth focus: Access opportunities for development in a company that invests in people not just credentials.
Mission-driven: Help multi-generation farms succeed with cutting-edge automation and precision dairy technology.
Team-centered: Work in a supportive environment that celebrates wins values respect and treats everyone equally.
Unified: Experience a workplace where collaboration is the norm and every voice is heard.
Faith-based culture: Join a company guided by biblical values where integrity shapes how we serve customers and one another.

AMS Galaxy USA designs installs and services robotic dairy equipment including automated milking feeding bedding lighting cleaning and herd monitoring systems. As a faith-based family business we are committed to integrity teamwork and helping multi-generation farms succeed through cutting-edge automation. We believe in treating every teammate with respect and providing opportunities for growth in an environment that feels more like family than a corporation.

What Youll Do as a Service Department Supervisor:

Lead & support service technicians through coaching training and performance feedback.
Take on a hybrid role by supervising the service department while performing basic technician service tasks.
Estimate labor parts tools and costs to plan service jobs effectively.
Schedule & prioritize preventative maintenance repairs and on-call coverage.
Collaborate with the Operations Manager to allocate manpower track backlog and optimize resources.
Manage spare parts inventory and improve scheduling processes for efficiency.
Monitor KPIs service goals and scorecard metrics to drive team performance and effectiveness.
Use Excel and reporting tools to plan schedules track availability and measure results.
Oversee case flow by reviewing new cases ensuring accurate documentation and closing within 24 hours.
Work full-time 45-50 hours per week starting at 7:30 a.m. with limited regional travel and occasional overnight trips.

Our Ideal Service Department Supervisor:

Experienced: 5 years as a service technician or in the service industry with a customer-first approach and 3 years in leadership; skilled in mechanical hydraulic pneumatic and industrial electrical systems with automated machinery experience strongly preferred. PLC/HMI programming and a degree in mechatronics are a plus.
Leader: Hands-on leader who motivates and develops team members fosters a customer-oriented culture and prioritizes safety through adherence to written protocols.
Analytical & Detail-oriented: Uses data and metrics to track performance while ensuring accuracy and thoroughness in scheduling documentation and reporting.
Relationship-driven: Builds trust with teammates and customers through clear communication respect and integrity.
Tech-savvy: Proficient in MS Office with the ability to learn Oracle and NetSuite systems.
Active: Able to lift up to 50 lbs. bend kneel and stand for extended periods.

What We Offer Our Service Department Supervisor:

$85-$90k/year DOE
Health dental & vision insurance
Simple IRA with up to 3% company match
13 days PTO
9 paid holidays
Company-provided cell phone & laptop
Product line training and manufacturer certifications
Grilling Fridays monthly lunches and quarterly team outings
A hybrid role combining leadership and technician responsibilities
A company committed to helping multi-generation farms succeed through automation and innovative solutions
A faith-based family business that values integrity respect and teamwork in every decision

To Apply

Wed love to hear from you if you have service and leadership experience and are excited to take on a hybrid role that combines technician work with department supervision. Please submit your resume in PDF or Word format for consideration through this job posting.

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Requirements:

Experienced: 5 years as a service technician or in the service industry with a customer-first approach and 3 years in leadership; skilled in mechanical hydraulic pneumatic and industrial electrical systems with automated machinery experience strongly preferred. PLC/HMI programming and a degree in mechatronics are a plus.

Service Department SupervisorKutztown PA Do you excel at troubleshooting equipment streamlining service operations and guiding a team while actively involved in the technical side Why Youll Love Working with UsGrowth focus: Access opportunities for development in a company that invests in people no...