Public Area Assistant Manager
Public Area Assistant Manager
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Job Description
To assist the Executive Housekeeper in planning organizing and supervising all activities related to public areasincluding indoor and outdoor spaces such as lobbies corridors restrooms meeting areas wellness center and gardens. Ensure that cleanliness presentation and maintenance are consistently delivered in accordance with Fairmont brand standards.
Responsibilities:
- Support the Executive Housekeeper in overseeing the day-to-day operation of the public area team including outsourced or night-shift personnel if applicable.
- Assign duties and monitor performance of public area attendants to ensure that all tasks are completed timely and in accordance with set housekeeping procedures and safety standards.
- Inspect public areas regularly to ensure they meet cleanliness hygiene and brand presentation standards and that maintenance issues are promptly reported.
- Supervise the cleaning and upkeep of garden areas outdoor facilities and all guest-facing common spaces.
- Monitor and manage public area cleaning schedules based on guest traffic flow and event requirements.
- Coordinate with Engineering Security and other relevant departments for smooth operations and timely resolution of public space-related concerns.
- Ensure proper inventory and usage of cleaning materials and equipment specific to public areas.
- Train and coach public area team members on service standards chemical handling hygiene and Fairmont grooming & conduct expectations.
Team Management
- Act as a key liaison between the Executive Housekeeper and line team
- Assist in preparing weekly staff schedules and manage daily task assignments
- Support training initiatives and conduct on-the-job coaching to enhance skills and service delivery
- Supervise uniforms and grooming standards of housekeeping team members
- Support recruitment processes and contribute to performance evaluations and staff development
Others
- Help track inventory levels and ensure timely ordering of supplies and amenities
- Coordinate vendor services (e.g. pest control outsourced cleaning) and ensure compliance with hotel procedures
Qualifications :
Knowledge and Experience
- Minimum 2 years of Housekeeping experience as the same level
- Excellent reading writing and oral proficiency in English language
- Familiarity MC system is an advance
Competencies
- Strong leadership interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task work well in stressful & high-pressure situations
Additional Information :
VIETNAMESE ONLY
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
