Head: IT Support
Head: IT Support
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-06-2025
Job Description
Department Description/Departement Beskrywing
Faculty of Medicine and Health Sciences
Business Management Division
Head: IT Support (Post Level 7)
(Tygerberg Campus)
Ref. TGB11/136/0625
The Faculty of Medicine and Health Sciences at Stellenbosch University (SU) is currently recruiting for a Head: IT Support at our Tygerberg Campus. The main purpose of this position is to oversee the operational staff involved in ICT operations. The incumbent is responsible for leading IT Support to enhance operational efficiency across the Faculty. The Head will provide strategic direction manage daily ICT operations and collaborate with various departments to implement innovative technologies.
We therefore seek a highly skilled self-motivated high-performing professional for this permanent post within the Division.
Duties/Pligte
Leadership and Management
Job Requirements/Pos Vereistes
Recommendation/Aanbeveling
Certifications in the following:
How To Apply/Hoe Om Aansoek Te Doen
#LI-POST
#PSS
The University is committed to employment equity (EE) and appointments will be made in line with the institutional EE Plan.
Stellenbosch University reserves the right not to make an appointment.
Your application comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees) must reach the University before or on the closing date of the advertised post.
APPLY ONLINE AT BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.
The University reserves the right to investigate qualifications and conduct background checks on all candidates.
The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as but not limited to: noise hazardous chemical substances and hazardous biological agents) to be subjected to medical screening to determine their fitness to work in the said occupations.
Should no feedback be received from the University within four to six weeks of the closing date kindly accept that your application did not succeed.
Enquiries/Navrae
Enquiries regarding this post: Mr Eben Mouton. Senior Director: Business Management on
or at or at
Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Services Centre on (Stellenbosch) / (Tygerberg) or at
Faculty of Medicine and Health Sciences
Business Management Division
Head: IT Support (Post Level 7)
(Tygerberg Campus)
Ref. TGB11/136/0625
The Faculty of Medicine and Health Sciences at Stellenbosch University (SU) is currently recruiting for a Head: IT Support at our Tygerberg Campus. The main purpose of this position is to oversee the operational staff involved in ICT operations. The incumbent is responsible for leading IT Support to enhance operational efficiency across the Faculty. The Head will provide strategic direction manage daily ICT operations and collaborate with various departments to implement innovative technologies.
We therefore seek a highly skilled self-motivated high-performing professional for this permanent post within the Division.
Duties/Pligte
Leadership and Management
- Overseeing and managing the ICT operational staff including IT support technicians and other support staff.
- Providing direction and leadership to the IT support technicians.
- Responsible for allocation of tasks to team members assisting with advanced troubleshooting and ensuring that repairs are undertaken in accordance with organisational policy and standards.
- Preparing progress reports for all work performed.
- Conducting regular performance evaluations and providing professional development opportunities.
- Managing IT related projects from inception to completion including resource allocation timeline management and budget oversight.
- Collaborating with cross-functional teams to ensure successful project outcomes.
- Developing detailed project plans including milestones deliverables and risk management strategies.
- Monitoring and reporting on project progress to senior management.
- Conducting business analysis to identify strengths weaknesses and opportunities for improvement.
- Leading process improvement initiatives to enhance efficiency and effectiveness.
- Facilitating workshops and training sessions to support process improvement initiatives.
- Overseeing daily ICT operations ensuring optimal performance and reliability of systems and infrastructure.
- Managing technical support and troubleshooting activities for ICT-related issues.
- Ensuring proper maintenance upgrades and security of ICT systems.
- Coordinating with vendors and external partners for procurement and maintenance of ICT equipment.
- Managing end-user support services ensuring timely resolution of issues.
- Overseeing the development of user guides and training materials.
- Monitoring user satisfaction and implementing improvements based on feedback.
- Engaging with stakeholders to understand their needs and expectations.
- Maintaining effective communication with stakeholders throughout project lifecycles.
- Managing stakeholder expectations and providing regular updates on project status and outcomes.
- Facilitating collaboration between departments to support goals.
Job Requirements/Pos Vereistes
- Bachelors degree in information technology with up to three years experience in a similar role or a related field OR equivalent relevant certifications and/or recognition of prior learning along with up to three years experience in a similar function where the incumbent has gained the required knowledge to support IT infrastructure.
- Professional knowledge of theory and techniques in a specialised field or knowledge of several fields acquired through tertiary education and /or considerable experience.
Recommendation/Aanbeveling
Certifications in the following:
- ITIL/COBIT/TOGAF/Prince II;
- SQL certification;
- Microsoft certifications;
- Linux certification (i.e. Linux Intro/Server);
- Azure Cloud certification.
How To Apply/Hoe Om Aansoek Te Doen
#LI-POST
#PSS
The University is committed to employment equity (EE) and appointments will be made in line with the institutional EE Plan.
Stellenbosch University reserves the right not to make an appointment.
Your application comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees) must reach the University before or on the closing date of the advertised post.
APPLY ONLINE AT BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.
The University reserves the right to investigate qualifications and conduct background checks on all candidates.
The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as but not limited to: noise hazardous chemical substances and hazardous biological agents) to be subjected to medical screening to determine their fitness to work in the said occupations.
Should no feedback be received from the University within four to six weeks of the closing date kindly accept that your application did not succeed.
Enquiries/Navrae
Enquiries regarding this post: Mr Eben Mouton. Senior Director: Business Management on
or at or at
Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Services Centre on (Stellenbosch) / (Tygerberg) or at
Employment Type
Full-Time
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