IT Support Technician

The Agency Youll Join

The New York City Mayors Office is responsible for overseeing city services throughout the five boroughs coordinating public agencies and departments and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York Citys government. Previously Mayor Adams has served the people of New York City as an NYPD officer state senator and Brooklyn borough president. The Adams administration is leading the fight to serve the people of the greatest city in the world ensuring delivery of efficient and effective services working to make New York Citys economy stronger reducing inequality improving public safety and making the city more affordable that meets the needs of all New Yorkers. We value leadership transparency fairness and efficiency as we actively seek diverse talents from various sectors to join our team.

The Team Youll Work With

The Information Technology Department is responsible for managing and maintaining the Mayors Offices technology infrastructure systems and services. This includes Infrastructure Management Network Administration System Administration IT Support Operations Data Management Software and Application Management IT Project Management IT Strategy and Planning IT Security and Compliance and Vendor Management. Information Technology partners with other departments in the Mayors Office to develop tools and applications that streamline processes measure performance/metrics and increase productivity. The Information Technology Department also collaborates with other city agencies to implement policy and procedures and develop secure tools/applications for use by multiple agencies.

The Problems Youll Solve

Our IT Technicians are the first level of technical support for the Office of the Mayor staff. Responsibilities include allocation maintenance troubleshooting and repairs of IT equipment throughout the Mayors Office and Mayoral agencies.

Additional responsibilities include but are not limited to:
-Responsible for providing technical support to Office of the Mayor users for desktop systems software hardware and network issues during work hours also providing after-hours support to include weekends and holidays.
-Answers evaluates and prioritizes incoming telephone email and self-service requests for assistance from end-users.
-Diagnoses and resolves end-user issues regarding printers PC hardware email Internet VPN and local area network access.
-Updates and supports standard PC images for the agency.
-Supports wireless mobile devices with connections/synchronization to email calendars and contacts.
-Works with the Wireless Team to cancel active devices or acquire new accounts.
-Demonstrate an awareness of current procedures policies and processes. Communicates and interfaces with management.
-Escalates IT issues especially critical issues to appropriate Teams in a timely manner.
-Update and maintain procedural documentation as needed and requested by the IT Manager.
-Ability to lift up to 50 pounds is required to move computer equipment from location to location.
-Maintain inventory.
-Evening and Weekend on-call rotation is required.

About You

-You are able to troubleshoot hardware and software problems over the phone as well as on-site.
-You have in-depth and hands-on experience with Microsoft Technologies.
-You have advanced knowledge of standard PC laptop and peripheral configurations.
-You have experience in troubleshooting thin clients PCs scanners and portable handheld terminals.
-You have experience troubleshooting Xerox Brother and HP printers.
-You are a self-motivated individual with excellent communication and interpersonal skills.
-You have the capability to work independently as well as part of a team.
-You have good analytical and problem-solving skills.
-You have the ability to prioritize assigned work.
-You are able to work under pressure and in a fast-paced environment.
-You have the ability to document policies and procedures.
-You are able to provide the White Glove service is required.
-You must be willing to travel up to 10%.

Minimum Required Qualifications

-You have a baccalaureate degree from an accredited college and at least three years of on-the-job experience in both hardware and software support and three years of experience in direct customer support; or an associate degree from an accredited college and at least five years of on-the-job experience in both hardware and software support and three years of experience in direct customer support.

STAFF ASSISTANT (OFFICE OF THE - 06393

Qualifications :

1. A four year high school diploma or its educational equivalent and one year of satisfactory administrative analytical research service support or computer related experience; or
2. A satisfactory equivalent combination of education and experience.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time