Head: Debt Counselling

Head: Debt Counselling

Requisition: 141038
Title: Head: Debt Counselling
Closing Date: 31 July 2025
Location: Sandton
Specialist Recruiter: William Mtsweni

Job Family

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

Drive profitability for Nedbank by leading effective recoveries and loss mitigation within the Debt Counselling Department through empowering high-performance teams fostering innovation and ensuring operational excellence.

Job Responsibilities

• Achieve Debt Counselling targets by setting individual goals managing resources monitoring performance and initiating corrective actions aligned with national benchmarks and market trends.
• Achieve financial and operational objectives including provisions and impairments through effective planning such as forecasting and budgeting continuous performance monitoring and evaluation and the execution of targeted action plans.
• Identify and implement innovative strategies for debt recovery by enhancing collection techniques and leveraging efficient streamlined operational processes.
• Optimise profitability through efficient cost management timely follow-ups and decisive action.
• Ensure quality and accuracy of team outputs by enforcing turnaround times policies and procedures.
• Oversee external stakeholders to maintain SLA compliance and manage associated performance costs.
• Deliver financial and operational targets by budgeting monitoring and executing performance improvement plans.
• Manage and develop staff performance through clear expectations continuous feedback recognition and corrective action.
• Coach and mentor teams to address performance gaps and facilitate professional growth.
• Promote team engagement by fostering an inclusive and collaborative environment.
• Build capability through ongoing development aligned with stakeholder expectations and future needs.
• Support talent acquisition and retention by leading recruitment and development initiatives using Nedbanks talent principles.
• Uphold Nedbanks Vision and Values by role modelling desired behaviours and embedding them in team culture.
• Ensure effective onboarding by executing structured preparation and integration plans.
• Advance transformation targets through inclusive recruitment supplier engagement and continuous training.
• Strengthen organisational culture by participating in and driving improvements from staff surveys and other initiatives.
• Enhance client service culture through targeted interventions and team alignment.
• Encourage corporate responsibility by enabling staff involvement in relevant initiatives.
• Champion operational excellence by facilitating business process improvement and team-driven innovation.

Essential Qualifications - NQF Level

Preferred Qualification

• Must have an LLB Degree and must be anAdmitted Attorney.

Minimum Experience Level

• Must have 10 years or more in Banking
• Must have 10 years or more experience in Debt Counselling
• More than 6 years of being an Ops Head in Debt Counselling
• Must have multiple product knowledge and Processes
• Experience and understanding of Credit

Technical / Professional Knowledge

• Business Administration & Management Understanding of organizational operations structures and leadership practices that drive performance and accountability.
• Communication Strategies - Expertise in crafting delivering and adapting communications to different audiences and context both internal and external.
• Financial Accounting Principles - Application of accounting standards budgeting frameworks and financial analysis to support business decisions and compliance.
• Governance Risk & Controls - Knowledge of governance frameworks risk management methodologies and internal controls ensuring transparency and regulatory adherence.
• Organisational Behaviour Theory - Insight into group dynamics motivation leadership styles and cultural factors that impact team and organizational effectiveness.
• Project Management Principles - Proficiency in planning executing monitoring and closing projects.
• Industry and Regulatory Knowledge - Understanding of relevant regulations compliance requirements and statutory obligations affecting operations and partnerships.
• Stakeholder Management - Strategic approach to engaging influencing and maintaining relationships with internal and external parties to achieve shared outcomes.
• Strategic Planning - Capability to set long-term direction analyse industry trends and align resources with organizational goals.
• Management Information & Reporting - Expertise in developing interpreting and utilizing key performance metrics and reporting mechanisms to inform decision-making.

Technical / Professional Knowledge

Behavioural Competencies