IT Support Lead
IT Support Lead
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1 Vacancy
Job Description
Role Overview: The IT Support Lead is responsible for overseeing the IT support team ensuring efficient and effective delivery of IT services to the organization. This role involves managing day-to-day operations guiding the support team and ensuring that IT issues are resolved promptly and effectively.
Experience: Minimum 10 years in IT Support
- Leadership Skills:Strong leadership and team management skills to guide and support the IT support team.
- Technical Expertise:Excellent technical knowledge of IT systems infrastructure and support tools.
- Problem-Solving:Strong problem-solving and decision-making skills to address complex IT issues.
- Communication Skills:Exceptional verbal and written communication skills to interact effectively with team members and stakeholders.
- Organizational Skills:Excellent organizational skills to manage multiple tasks and priorities efficiently.
- Customer Service Orientation:A focus on providing exceptional customer service and ensuring user satisfaction.
- Experience:Previous experience in IT support and service management is highly desirable.
- Certifications:Relevant certifications such as ITIL CompTIA Network or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Employment Type
Contract
