Field Service Coordinator
Field Service Coordinator
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Job Description
Job Details
Description
We have a passion for flavor! Reily Foods Company provides iconic foods and beverages that have created meals and memories for over 120 years! Found in retail outlets across the country our premier branded products include New England Coffee Luzianne Iced Tea Blue Plate Mayonnaise Swans Down Cake Flour and Carroll Shelby Chili to name a few.
Job Summary: To provide superior customer service by receiving incoming calls and dispatching service technicians to the appropriate locations; maintaining day-to-day operations for the service team by performing an array administrative tasks. The Field Service Coordinator is also the face of the company greeting visitors and acting as a point of contact for requests and calls.
- Greets visitors in a friendly manner and informs employees upon guests arrival.
- Maintains the reception area to ensure a professional appearance.
- Accurately generates work orders.
- Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.
- Conducts follow up calls with customers and schedules return trips with technicians as needed.
- Contacts customers to schedule equipment installations.
- Responds to customer requests via phone and/or email daily.
- Maintains organizes and files work orders visitor logs and loan agreements.
- Receives hand delivered mail and/or packages and informs employees when packages arrive.
- Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment tools and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.
- Supports and complies with GMPs. Understands and follows emergency action plan.
- Other duties as assigned.
Qualifications
Education and Experience: The minimum requirements below are representative of the education and experience required to perform this job successfully.
- High School Diploma or GED.
- 2 years of administrative experience in an office environment
- Dispatching and/or customer service experience preferred.
- Intermediate IT/Computer Skills: Familiarity with Microsoft Word Excel PPT ability to learn new software and systems with ease.
- Familiarity with Microsoft D365 D365 CRM and AX preferred but not required
- High level of organizational skills and attention to detail
- Ability to work in a team based collaborative environment.
- Ability to adapt to changing priorities in a fast-paced environment.
Required Experience:
IC
Employment Type
Full-Time
