Aftermarket Parts & Service Specialist
Aftermarket Parts & Service Specialist
Posted on :
10-08-2025
Employer Active
1 Vacancy
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Job Description
Responsible for handling incoming phone calls requesting parts service or dealing with warranty issues. Share responsibilities for parts sales load especially during vacations of co-workers within the department. Work on own with minimal supervision. Reports to the Manager After Market Parts and Service.
- Provides prompt and polite service to both internal and external customers
- Takes parts orders via phone or email
- Enters parts orders into the ERP system
- Assist occasional walk-in customers
- Verify with vendors pricing and availability of special order parts and notify purchasing that orders can be placed
- Create recommended spare parts lists for completed boilers
- Follow-up with vendors to ensure open orders are on time
- Assist with providing customer quotes for parts and shop-built items promptly
- Assist customers with boiler-related questions
- Research customer inquiries with the proper staff for when a technical response is needed
- Perform other related duties as required
Requirements
- Must be able to communicate verbally and in writing
- Able to follow both verbal and written instructions
- Able to communicate clearly over the phone with customers
- Basic knowledge of manufacturing and strong mechanical and electrical knowledge
- Basic computer skills including Excel spreadsheets Microsoft Word and email
- Accurate data entry and attention to detail
- Able to sit for long periods at a computer
- Have the ability to grasp stoop squat or perform duties with reasonable accommodation
- High School Diploma (or GED equivalency) required
- Able to maintain regular and reliable attendance
Benefits
- Competitive Salaries with quarterly commissions paid
- Medical and Dental Insurance Covered 100% by Superior Boiler for Employees & Families
- PTO Day 1
- 401k with Company Matching
- Vision Insurance
- Short-Term Disability
- Life Insurance
- Flex Spending Accounts
- Health Savings Accounts
Customer Service, mechanical aptitude, order entry
Education
High School Diploma or equivalent
Employment Type
Full Time
Key Skills
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