drjobs Technical Support Representative 2

Technical Support Representative 2

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1 Vacancy
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Job Location drjobs

Sydney - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):

AMSL and NZMS are subsidiaries of Dexcom a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry you will be exposed to a broad range of products that have life changing effects on a patients quality of life.

Meet the team:

At AMSL (Australasian Medical & Scientific Limited) and NZMS were proud to be part of Dexcom a global leader in Continuous Glucose Monitoring (CGM) technology.

Together we support people living with diabetes through life-changing products and solutions that bring peace of mind empower better decisions and support a higher quality of life.

As a Technical Support Specialist youll be the first point of contact for patients families and healthcare professionals seeking guidance and troubleshooting assistance with Dexcom products. Youll offer more than just technical help youll offer empathy reassurance and clarity at moments that matter most.

Where You Come In

  • You provide empathetic knowledgeable support to Dexcom users including patients parents carers and healthcare professionals.
  • You troubleshoot technical issues across smartphones insulin pumps and other medical devices.
  • You guide users through setup app navigation and product use via phone and email.
  • You document customer interactions accurately in CRM systems and coordinate with internal teams.
  • You support product replacements escalate complaints and follow up to ensure resolution.
  • You liaise with healthcare providers to ensure a seamless and respectful experience.
  • You stay current on product updates and participate in ongoing training.
  • You ensure compliance with our Quality System regulatory standards and timely reporting to manufacturers.
  • You help maintain Dexcoms strong customer satisfaction results through exceptional service delivery.

What Makes You Successful

  • You are customer-focused with the ability to listen deeply and remain calm under pressure.
  • You have a strong comfort level with technology and can learn new systems quickly.
  • You bring excellent written and verbal communication skills especially over the phone.
  • Your proficiency in retaining and explaining technical knowledge clearly and patiently sets you apart.
  • You have experience with CRMs or patient record systems (a plus).
  • You are willing to work evenings weekends and public holidays on a rotating basis.
  • You bring 24 years of experience in customer service or healthcare support.
  • Your compassion consistency and clarity make you a trusted resource for those navigating diabetes.

What youll get:

  • A front row seat to life changing CGM about our brave #dexcomwarriors community.
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.

Experience and Education

  • Typically requires a minimum of 2-4 years of related customer care experience

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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