Technical Specialist, SuccessFactors
Technical Specialist, SuccessFactors
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Collaborate with internal stakeholders across P&C (HR) functions and external vendors to gather requirements and deliver system solutions.
- Deliver configuration testing and deployment of annual Compensation cycles (e.g. Merit) ensuring accuracy and timely execution.
- Triage all incoming tickets for SF within SLA timelines taking the lead on Compensation Recruitment OB and LMS module tickets.
- Maintain documentation for all changes configuration and testing to ensure data integrity and audit readiness.
- Participate in bi-annual SuccessFactors release cycles including planning testing stakeholder communication and workbook maintenance.
- Ensure compliance with system security change management and business policies.
- Generate ad-hoc reports as needed.
- Provide backup coverage and cross-training support within the HR Systems team.
Requirements
- Bachelors degree in human resources Business Administration Information Systems or related field.
- 3 years of hands-on experience with SAP SuccessFactors including configuration and support of Compensation Recruitment OB and LMS modules.
- Experience supporting annual Compensation cycles such as Merit and Short-Term Incentive Plans.
- Solid understanding of HR processes and workflows across Total Rewards Talent Acquisition and Learning.
- Proficiency in ServiceNow ticketing system and reporting tools such as Excel or Power BI.
- Excellent collaboration and communication skills with cross-functional teams.
- Solid critical thinking and problem-solving abilities.
- Project management skills and ability to manage multiple priorities are ideal.
- SAP SuccessFactors certification in one or more relevant modules is preferred.
Benefits
- Great Place to Work-Certified Company
- Premium HMO
- Holistic employee experience
- Work-from-home and hybrid work setup
- Rewards and incentives
- Monthly engagement activities
- Career advancement opportunities
- Paid referral program
Required Skills:
At least 12 years of experience with the following: Experience with Windows Operating Systems with an understanding of security permissions for Active Directory Experience using ConnectWise Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications Experience troubleshooting Microsoft Office 365 and Office applications Familiarity with SharePoint and Exchange Experience with monitoring solutions such as LogicMonitor and Datto RMM Familiarity with network troubleshooting such as Zscaler and FortiClient Ability to read comprehend and follow instructions either from Team Leader/Director or Service Desk knowledge base Strong customer service skills Attention to detail Other Experience: Experience working with Autotask is a plus ITIL fundamentals are a plus Microsoft certifications are a plus Additional Requirements: Must have fiber optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest operating system Must be willing to work on a shifting schedule Must be amenable to reporting to our Makati and BGC office as needed
Employment Type
Full Time
