WordPress Technical Support Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 1955 - 1955
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- 40 hours a week flexible
- Client Business hours: US Central
Job Summary:
Were seeking a detail-oriented Technical Support Analyst to join our team and help manage our growing portfolio of Wordpress websites. This role is ideal for someone with solid Wordpress experience who enjoys the operational side of web management and has a knack for documenting processes.
Key Responsibilities:
- Wordpress Site Management
- Perform regular Wordpress core plugin and theme updates across multiple client sites
- Monitor site health and proactively address performance issues
- Troubleshoot and resolve technical issues as they arise
- Ensure site backups are active available and ensure recovery procedures are tested
- Performance & Optimization
- Conduct regular speed tests using GTmetrix PageSpeed Insights and similar tools
- Review and optimize caching configurations (Cloudflare Edge Caching LiteSpeed Object etc)
- Implement performance improvements based on audit findings
- Monitor Core Web Vitals and make recommendations for improvements
- Security & Maintenance
- Support configuration and maintain WAF rules in Cloudflare and other security platforms
- Perform security audits and recommend hardening measures
- Monitor security logs and respond to potential threats
- Keep security plugins properly configured and updated
- SEO & Site Structure
- Review and audit for proper SEO structure (meta tags schema markup XML sitemaps)
- Ensure technical SEO best practices are followed
- Identify and fix crawl errors and broken links
- Support content team with technical SEO requirements
- Documentation & Process Improvement
- Create detailed documentation for all support processes and procedures
- Develop standard operating procedures (SOPs) for common tasks
- Build knowledge base articles for internal use
- Identify opportunities for automation and efficiency improvements
Requirements
- 2-4 years of hands-on Wordpress management experience
- Strong understanding of Wordpress architecture themes and plugins
- Experience with caching plugins and performance optimization
- Familiarity with Cloudflare or similar CDN/WAF services
- Basic understanding of SEO principles and tools
- Excellent written communication skills for documentation
- Ability to work independently and manage multiple client sites
Preferred Qualifications:
- Experience with MainWP or similar management tools
- Knowledge of basic HTML CSS and PHP
- Familiarity with hosting environments (cPanel staging sites)
- Experience with page builders (Elementor Kadence etc.)
- Understanding of Google Tag Manager Analytics and Search Console
What Were Looking For:
We need someone who is methodical reliable and takes pride in keeping sites running smoothly. You should be comfortable working with existing processes while also contributing ideas for improvement. This role requires someone who can balance technical troubleshooting with clear documentation that helps our team scale efficiently.
Benefits
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Requirements: 2-4 years of hands-on WordPress management experience Strong understanding of WordPress architecture themes and plugins Experience with caching plugins and performance optimization Familiarity with Cloudflare or similar CDN/WAF services Basic understanding of SEO principles and tools Excellent written communication skills for documentation Ability to work independently and manage multiple client sites Preferred Qualifications: Experience with MainWP or similar management tools Knowledge of basic HTML CSS and PHP Familiarity with hosting environments (cPanel staging sites) Experience with page builders (Elementor Kadence etc.) Understanding of Google Tag Manager Analytics and Search Console What Were Looking For: We need someone who is methodical reliable and takes pride in keeping sites running smoothly. You should be comfortable working with existing processes while also contributing ideas for improvement. This role requires someone who can balance technical troubleshooting with clear documentation that helps our team scale efficiently. This is a great opportunity for an early to mid-level professional who wants to deepen their WordPress expertise while working with diverse client sites and modern web technologies.
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Dhcp
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- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
