Operations Manager
Operations Manager
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
Wolt is a Finnish technology company best known for our delivery platform. Since launching in 2014 weve grown from a small team in the Nordics to a global business operating in 31 countries and 500 cities with over 12000 team members and more than 41 million registered users. Our mission is to make cities better places for customers merchants and couriers alike.
Wolt Market is our own network of curated grocery stores designed to deliver a seamless and super-fast online grocery experience. After launching Wolt Market in several countries across Europe were now expanding in Romania and this is where you come in.
Were looking for an Operations Manager to lead the day-to-day execution and growth of our Wolt Market operations in Romania. This is a unique opportunity to help build the future of grocery delivery from the ground up while working in a high-impact entrepreneurial environment.
As Operations Manager for Wolt Market Romania youll report directly to the Wolt Market General Manager and have full ownership of our store and delivery operations across the country. You will play a critical role in shaping how we operate scale and improve our performancefrom day-to-day efficiency to long-term strategic growth.
Youll be responsible for leading a growing team of Store Managers and Grocery Associates ensuring operational excellence across all our Wolt Market stores while supporting expansion into new cities and locations.
This role also involves close collaboration with the Wolt Platform Operations team particularly around delivery operations to ensure a smooth and efficient end-to-end customer experience.
What youll be doing
- Having responsibility for the end-to-end store operation from fulfillment to delivery.
- Focusing on the continuous improvement of the operations: safety quality customer experience and productivity.
- Hiring and leading a team while maintaining a motivated team of Wolt Market Store Managers and Associates.
- Providing day to day leadership and guidance to Store Managers and Associates to optimize store operations and guarantee operational excellence.
- Driving creation of staffing plans schedules quality initiatives process change initiatives and other change initiatives to support and enable Store Managers to meet and exceed the Business Plan.
- Reviewing the work forecasts and determining productivity requirements to produce during the day to meet the overall store/country objectives.
Our humble expectations*
- Operations Management experience in a distribution environment.
- Experience in e-commerce or on demand fulfillment is a strong plus.
- Basic/working knowledge of Six Sigma tools and Lean techniques preferred.
- Excel skills required.
- Team leadership experience (preferably having led a team with multiple direct reports).
- Ability to think both strategically and operationally with an eye for detail.
- A hands-on proactive practical pragmatic attitude.
- Full professional proficiency in Romanian and English.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Manager
Employment Type
Full Time
