BPO Senior Operations Manager
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job Senior Operations Manager (BGC Taguig) Onsite
Responsibilities:
- Managing client relationship ensures high level of client satisfaction
- Overall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistently
- Strategic Leadership for the Engagement develops executes and evaluates short- medium- and long-term strategies and achieve goals
- Commercial Discussions/ Growth Opportunities drives business expansion or additional business growth
- Benchmarking/Transformation/Industry Best Practices drives and promotes innovation and continuous improvement to realize significant value-add to the business (e.g. cost reduction efficiency improvement increasing revenue improving quality and customer satisfaction)
- Drives Employee Engagement leads from the front provides regular coaching skip level meetings and focus group discussions plans and implements employee engagement programs to achieve high level of employee satisfaction
- Drives Training & Development works with Learning & Development to formulate and execute succession planning and structured employee development program
Requirements:
- Bachelors Degree preferably.
- 5 years of relevant experience managerial level
- Must be willing to work in shifting schedules for onsite work in BGC Taguig (mainly graveyard/nightshift)
- Strong team player with service-oriented attitude and customer focus.
- Excellent Stakeholder Management - must be confident and comfortable dealing with middle to top management.
- Self-starter and can drive closure of activities even with minimum level of support.
- Organized and has keen attention to details. Excellent communication and presentation skills. Must be comfortable with changing requirements and priorities.
- Must be able to work well in a high-pressure environment. Must be flexible and willing to work in varying shifts night shift included. Experience must be results and service-oriented and ability to move forward without complete information.
- Trained / Certified Green Belt an advantage
- Strong adaptability to work in a multi-cultural environment.
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
