Italian Team Leader Operations
Italian Team Leader Operations
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Job Description
Team Leader Operations (IT C2 EN B2)
Location: Lisbon Portugal
Start Date: 13 October 2025
Schedule: 24/7 shifts (rotational)
Work Model: On-site
About the Role
Were seeking an experienced Team Leader with a proven track record in the Call Center / BPO environment to lead coach and inspire a high-performing operations team. Your role will focus on delivering operational excellence motivating your agents and ensuring quality in every interaction.
Requirements
- IT Language: C2 proficiency
- English Language: Minimum B2
- Experience: Previous leadership experience in contact center/BPO
- Strong communication problem-solving and people management skills
- Flexibility to work in a 24/7 shift rotation
Contract & Benefits
- Contract: Permanent with 180-day trial period
- Health Insurance: Provided from day 1; monthly fee applies for the first 6 months then free
- Relocation Package: Available for candidates relocating from abroad
- Welcome Bonus: Starting hires from 1st September 2025 onwards paid in 12 monthly instalments during the first year
- Position Bonus (Braga): 20 per 12 months
Compensation
Base Salary: 1215/month
Performance Bonus: Up to 2400/year (150 monthly 150 quarterly)
Meal Allowance: 7.23/day
Transport Allowance: 20/month
Why Join Us
This is your opportunity to lead a dynamic team in Lisbons thriving international business environment. Youll have the chance to influence performance coach talent and take part in ambitious operational growth projects while enjoying a competitive package and relocation support.
How to Apply
Submit your CV in English highlighting your leadership experience in BPO/call center operations. Apply now to lead a team where your work truly makes an impact.
Employment Type
Full Time
