Device Support Engineer
Device Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Connected Worker Microsoft Intune Mobile Device Support Engineer
El Segundo - California
Contract
Must have experience on below
- Experience in Mobile Device Management of Microsoft Intune for large scale enterprises Platform iOS iPad Mac OS Android and PDA Devices Smart EX Sonim Zebra Blackline Mobilus Trimble
- Experience in Microsoft Intune Implementation Configuring Profile Compliance App Management Protection Restriction and Company Portal etc
- Expertise in All Types of Mobile Device Enrolments Manual bulk and automatic methods etc
- Good knowledge of Reporting in Microsoft Graph API and Power BI
- Scripting knowledge in PowerShell or VB
- Responsibilities
- Mobile device Onboarding and Offboarding support
- Responsible for all CW Service Now tickets landing that are entered into the queue
- Mobile Device Hardware troubleshooting for any CW device as listed above
- Assisting end users with performing Hardware OS updates refreshes for any CW device as listed above
- Hardware enrolment and provisioning for any CW device as listed above
- Hardware training for any CW device as listed above
- Refreshing Updating hardware training materials tutorials workshops etc for any CW device as listed above
- Monitoring the performance and usage of CW devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise
- Escalating issues to the appropriate product line team i e network Enterprise Mobility etc
- Create the initial escalation path spreadsheet
- Update and refresh the escalation path spreadsheet anytime new changes are uncovered
- New hardware deployments for any CW device as listed above
- Escalating hardware issues to the vendor if they cannot be resolved internally
- Monitoring and performing all IRM tasks and controls from Service Now as it relates to CW devices
- Ensuring all compliance tasks are completed before the due date specified for the CMDB entry
- Perform patching and updates for CW devices if needed and notify end users
Employment Type
Full-time
