Desktop Support Engineer PL
Desktop Support Engineer PL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
WERE HIRING AS A Desktop Support Engineer AT THE UNITED STATES!
Excis is a global IT support leader globally driven by innovation and collaboration.
Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What Youll Do:
Requirements
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
Should have basic knowledge of Mac operating system to support Apple pc users.
Install upgrade support and troubleshoot for printers computer hardware.
Performs general preventative maintenance tasks on computers laptops printers.
Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
Bachelors Degree or equivalent in Computer Science or related field.
CompTIA A Microsoft Certified Professional (MCP) or better.
Minimum of 18 months years of IT experience.
Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems.
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problem-solving skills.
Proven ability to multi-task effectively determine priorities and meet SLAs.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Willing to work off-hours and weekends when required for projects or emergency support.
In addition the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
Benefits
Public Holidays
Parental Leave
Paid Vacation:
Paid Sick Leave:
Required Skills:
What you need: Bachelor Degree or equivalent in Computer Science or related field. CompTIA A Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory. Proven ability to multi-task effectively determine priorities and meet SLAs. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Language & Communication: Fluent in both spoken and written Polish and English.
Required Education:
Candidate Required Minimum Qualifications and SkillsBachelors Degree or equivalent in Computer Science or related A Microsoft Certified Professional (MCP) or of 18 months years of IT experience. Windows 7-10 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing device management including IOS and Android devices Enterprise enc
Employment Type
Full Time
