Communications Desk Agent
Communications Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Communications Desk Agent
Department: Guest Experiences
Reports To: Communications Desk Manager
Rate of Pay: $17/Hour guest package commissions
Job Type: Year-Round: Part-Time
Shift: Variable shifts; 8am-4pm or 10am-6pm (8-hour shifts)
Must work a minimum of 3 shifts per week. Must be available Weekends & Holidays
SUMMARY
The Communications Agent is a well-versed source of property and amenity knowledge representing a professional first contact during all guest engagements by politely answering incoming phone calls answering questions making reservations and suggestions to provide a complete guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming phone calls using extensive knowledge of the resort.
- Serve as a key point of contact for Guests effectively and efficiently managing requests inquiries and complaints.
- Obtain and proactively maintain an inclusive knowledge of all resort amenities activities programming and environmental initiatives.
- Make reservations & bookings for guests at all Sundance Resort outlets including F&B Spa Programming (Box Office) and Summer & Winter Activities (ZipTour Stables Art Studio Fly Fishing Nordic Center).
- Ensure the highest level of hospitality and service are provided to guests.
- Demonstrates a friendly and outgoing demeanor and passion for creating significant experiences for our guests.
- Contact Outlet Managers for restaurant group reservations.
- Work collaboratively with other departments to ensure a seamless guest experience.
- Exhibit exceptional Sundance knowledge and ability to effectively communicate with staff and guests.
- Assist with the making and distribution of resort documents including the Sundance Daily Resort Information Guide and Resort Phone Directory.
- Act as the communications dispatch in the event of an emergency lift closure etc.
- Keep Sundance business and guest information confidential.
- Coordinate with Sales and Front Office all group shipping and delivery needs.
- Sort incoming mail and distribute it to the proper department mailboxes.
- Help departments and guests with outgoing packages (including packaging them neatly and safely) weigh enter in log and charge appropriately following accounting procedures.
- Assist Safety for checking in and out property keys and department radios.
- Assist Communications Desk Manager with additional duties and responsibilities as assigned.
QUALIFICATIONS
- High school diploma or GED; or 1-3 years related experience and/or training.
- Proficient with Point-of-Sale Software computer databases spreadsheets timekeeping systems and email.
BENEFITS
- Employee discounts on dining and resort amenities.
- Season Pass.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
