INTERN Service Desk Technician

The Service Desk Technician Intern assists the IT team in supporting VFX artists and production teams. Under supervision they contribute to workstation setup basic troubleshooting ticket tracking and equipment installation. This internship provides hands-on experience in a high-demand technical environment and an opportunity to discover the inner workings of an international-level VFX studio.

Main Responsibilities

Technical Support

• Receive and document support requests using the ticketing system.

• Perform initial diagnostics for simple hardware and software issues (network connectivity peripherals account access).

• Escalate more complex incidents to the Service Desk team.

• Support communication with users (ticket updates follow-ups on solutions).

Workstations

• Assist in preparing and configuring workstations for new artists (basic setup for Windows/macOS/Linux).

• Follow internal procedures for software deployment.

• Verify network connectivity and peripheral functionality (monitors tablets audio devices).

Desk Installations

• Assist the team with internal desk moves: basic wiring connecting monitors and peripherals simple cable management.

• Help maintain a clean and safe workspace during rearrangements.

Post-Production Support

• Assist in preparing projection and review rooms (connections screens basic calibration).

• Monitor workstation functionality during internal review sessions.

On-Call Support

• Observe emergency response procedures (no direct intervention without supervision).

• Document any issues encountered during after-hours support for learning purposes.

Qualifications :

• Ongoing or recent studies in IT networking technical support or a related field.
• Basic knowledge of Windows/macOS/Linux systems.
• Interest in creative environments and VFX pipelines.
• Ability to learn quickly follow procedures and work collaboratively.

Additional Information :

• Full-time on site temporary contract from October 20th 2025 to January 30th 2026. 

#LI-Onsite

At Rodeo FX diversity is a core value. Were committed to creating an inclusive equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity challenges our thinking and helps us deliver better work.

Remote Work :

No

Employment Type :

Intern