Technical Production Support Analyst
Technical Production Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Technical Production Support Analyst
Location: Remote
Contract Duration: 6 Months
Project description: Provide comprehensive support troubleshooting and documentation for enterprise applications and banking platforms.
Special Skills/Certs: Experience in application support some scripting language Jack Henry is required
Job Description:
We are seeking a dedicated Technical Production Support Analyst to join our dynamic team for a full-time long-term contract opportunity that is fully remote. This role is pivotal in maintaining the smooth operation of our critical business applications and financial systems.
What Youll Do:
- Field incoming requests from end users to resolve process application and software issues within servers databases and other mission-critical systems
- Communicate and escalate application-related problems and issues to key stakeholders including management development teams end users and unit leaders
- Provide secondary/back-up production support for existing financial systems and applications
- Perform unit and regression testing to ensure systems are functioning as intended
- Perform routine maintenance and updates on applications and servers to ensure optimal performance
- Support the implementation and ongoing maintenance of banking platforms and other financial applications
- Work closely with project managers and subject matter experts to develop technical solutions that align with business strategy and goals
- Write technical procedures and documentation for applications including operations and user guides
- Document system/design specifications and maintain logs to keep track of development issues and priorities
- Ensure quality standards are maintained including proper version control and up-to-date program documentation
- Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently
- Isolate problem trends and ensure troubleshooting efforts are completed for recurring problems
- Identify and analyze detailed processes pinpoint gaps and develop solutions to enhance functionality
- Exhibit strong communication skills to work with internal and external teams vendors and stakeholders
- Provide leadership by projecting a positive attitude and fostering a culture of learning and improvement
- Ability to assess customer/employee IT knowledge levels and deal with difficult callers effectively
What Youll Need Required:
- Bachelors or Associates Degree in Information Technology or related field or equivalent experience
- 3-5 years of experience in application or production support
- Experience with Unix/Linux command line SQL Server and Windows Server environments
- Exposure to scripting languages (e.g. Windows batch Unix shell PowerShell)
- Familiarity with web technologies (e.g. IIS Apache Tomcat) and file transfer protocols (FTP SFTP)
- Experience with Jack Henry application products (e.g. Silverlake XPerience Synergy)
- Knowledge of database technologies such as Oracle PL/SQL and ETL tools
- Experience with scheduling tools like Autosys and reporting tools like Crystal Reports or Cognos
- Familiarity with active directory accounts and SQL account management
- Excellent analytical and problem-solving skills
- Ability to prioritize work and manage multiple tasks efficiently
- Strong communication skills to collaborate with diverse teams and stakeholders
Physical Demands:
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc
- Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard
production support,SQL Server,Unix/Linux command line,Windows batch, Unix shell, PowerShell,IIS, Apache Tomcat) and file transfer protocols,as Oracle PL/SQL and ETL tools
Employment Type
Full Time
