Payment Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking to hire a Payments Support Analyst to support banking connectivity payment process transitions operational optimization and strategic technology initiatives. This role will include the following responsibilities:
- Engaging with internal clients and counterparty banks to establish SWIFT platforms connectivity
- Managing issue escalations and coordinating with banking partners to resolve connectivity and fee-related concerns
- Facilitating knowledge transfer and training sessions for seamless handover to Global Payment Services (GPS) Operations
- Collaborating with business process owners and experts to map and validate processes in across relevant payment platforms ensuring alignment with client expectations
- Documenting and aligning legacy payment processes with GPS standards
- Collaborating with technology teams to define operational needs for new payment platforms
- Participating in user acceptance testing (UAT) rollout planning and various system improvement initiatives
- Ensuring all deliverables and client queries are met as stipulated in the SLAs
- Ensure all processes are performed in accordance with operational procedures and controls and all relevant checklists are completed.
- Participate in special projects including system upgrades BCP planning & testing
- Any other ad-hoc tasks as required.
Qualifications :
- Experience of working as a Business Analyst in financial services is important.
- Strong computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset.
- Experience with Process Mapping is a an advantage.
- Basic understanding of fund administration industry would be beneficial.
Additional Information :
At MUFG Investor Services we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and stay connected to their team and our culture. When we make Hybrid Working plans we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation addition to base salary there is a group medical insurance scheme group pension scheme reimbursement of professional subscriptions paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Were more than just fund administration. Our offerings include a scope of solutions not historically provided by asset servicing companies. From fund financing to subscription lines of credit, securities lending, foreign exchange (FX) services, consulting services and beyond, we help ... View more
