Support Engineer (Technical Writing knowledge manager)
Support Engineer (Technical Writing knowledge manager)
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Job Description
We are seeking an experienced IT Knowledge Technical Writer with a background in IT Service Management and IT Operations to join our team. This role is ideal for professionals who are passionate about creating high-quality knowledge content and driving knowledge management practices.
Key Responsibilities
- Own the end-to-end creation and maintenance of technical and non-technical knowledge base articles and process documentation
- Collaborate with subject matter experts engineers and service teams to translate complex technical information into clear user-friendly content
- Manage the knowledge management lifecycle ensuring content is accurate relevant and aligned with ITIL best practices
- Establish and enforce knowledge governance standards including article reviews approvals and version control
- Promote and drive adoption across support teams
- Monitor knowledge usage and feedback to identify gaps improve content quality and enhance self-service capabilities
- Support service management functions by documenting ITSM processes procedures and workflows
- Assist with internal communications training materials and service transition documentation as needed
Requirements
- 3 to 5 years of experience in technical writing or knowledge management within an IT environment
- Understanding of ITIL practices particularly around Knowledge Management
- Proven ability to write clear concise and structured documentation for both technical and non-technical audiences
- Experience working with ITSM tools such as ServiceNow Confluence or similar platforms
- Excellent attention to detail editorial skills and ability to manage multiple documentation projects simultaneously
- Strong stakeholder engagement and communication skills
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
Employment Type
Full-time
