TD Insurance, Bilingual (Eng./Fre.) Residential Field Claims Advisor

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust branches.

In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.

Job Description

Being There in the Moments That Matter - At TD Insurance you can contribute to those moments that matter moments when we work together to improve the lives of our clients.

Reporting to a Team Manager Residential Claims the Residential Field Claims Adjuster is responsible for handling residential claims where you will meet with clients to provide them guidance to facilitate the settlement of their claim. You will complete on-site inspections; scoping of the damages assigning as required the appropriate contractor or supplier and you will analyze the information gathered to determine coverage.

Responsibilities of the role include but are not limited to the following:

• Provides personal and legendary client service ensuring timely follow-ups.

• Manages and settles residential claims in accordance with operational standards.

• Balances the needs of the client and those of the insurer when settling claims.

• Completes estimates and negotiates with contractors on residential repairs.

• Controls expenditures on all claim settlements.

• Assists and helps to develop internal and external colleagues.

• Industry accreditation and training on an ongoing basis is a requirement of the role.

Job Requirements

• You are focused on providing clients with the best possible experience.

• You have a thorough knowledge and understanding of home insurance policy coverage and claims adjudication.

• You have a thorough knowledge of residential construction procedures/restoration practices and experience in handling structural building damage claims.

• You possess excellent verbal/written communication skills in both French and English.

• You can exercise good judgement in the settlement of claims and have effective negotiation skills.

• You maintain a positive demeanor and foster team spirit while demonstrating superior interpersonal and communication skills.

• You have sound problem-solving and analytical skills and excellent organization and time management skills.

• You must have a clear Drivers Abstract

• You possess strong typing and computer skills and are proficient with Xactanalysis/Xactimate Guidewire ClaimCenter and Microsoft Office.

• To be considered for this role you must possess a valid AMF claims adjuster license.

#LI-TDI

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):