German Fraud & Loss Operations Specialist
German Fraud & Loss Operations Specialist
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Job Description
Are you ready to live and work in one of Europes most beautiful cities Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether youre solving problems or answering questions youll make a real difference every day all while enjoying the culture food and ocean views Portugal has to offer. Let your career grow where the sun always shines!
Join the team as a Fraud & Loss Operations Specialist!
Help protect an e-commerce platform from fraud and financial loss. Be the hero behind secure transactions and happy customers!
Your Tasks
- German: C2 level (native-like fluency)
- English: B2 level (comfortable communication)
- Monitor transactions to catch suspicious activity
- Use smart tools & alerts to detect fraud
- Investigate cases & document everything clearly
- Analyze losses & help build better fraud-prevention strategies
- Follow AML KYC and internal compliance rules
- Support in improving fraud detection systems
- Work closely with Legal Compliance & Customer Service teams
- Share findings in clear reports with the team
What Were Looking For
- 2 years of experience in e-commerce fraud OR customer service
- Investigative mindset (bonus if youve worked with fraud abuse or cybercrime)
- Super detail-oriented & organized
- Great at gathering and connecting info from multiple sources
- A quick learner who takes initiative
- Problem-solver with a focus on results
- Calm under pressure good with disputes
- Works with care and focus
- Comfortable using Word & Excel
What We Offer
- New and modern office.
- Full training to help you succeed.
- Relocation support (if applicable).
- We promote inter-company mobility to work at any of our sites around the world.
- Private health insurance free after six months
- Competitive wages (14 monthly payments per year)
- Be part of a project with real impact
Location
Lisbon Portugal
Employment Type
Full Time
