Specialist, Commercial Operations Processes

About the opportunity

Were seeking a Specialist Commercial Operations Processes who is responsible for analyzing improving and optimizing the commercial operations processes across Dmarts in all markets. The manager will deliver tools set up Standard Operating Procedures (SOPs) and foster best practices to streamline operations ensure process alignment and support the achievement of business goals.

Responsibilities:

• Support process assessments to identify bottlenecks inefficiencies and areas for improvement within the commercial operations.

• Collaborate with cross-functional teams to develop and implement process improvement initiatives that align with business objectives.

• Design and implement best practices for the commercial team to drive operational excellence.

• Implementation and optimization of tools and systems to enhance the productivity of commercial teams (e.g. reporting dashboards driving product requests to improve on functionalities of existing tools).

• Develop document and implement SOPs for all commercial operations processes ensuring consistency efficiency and alignment across the organization.

• Regularly review and update SOPs to reflect changes in business needs technology or industry standards.

• Train relevant teams on new SOPs ensuring smooth implementation and adherence to operational standards.

• Develop and monitor success metrics to track the effectiveness of commercial operations processes.

• Manage commercial operations improvement projects from inception through to successful execution and ongoing monitoring.

• Drive change management initiatives related to new processes and tool adoption within the commercial team. Support the transition to new processes and ensure that changes are effectively communicated and managed across relevant stakeholders.

Qualifications :

• 3 years of experience in commercial operations process improvement or business operations management preferably in a commercial or sales-driven environment.

• Experience in developing and implementing SOPs process flows and best practices within a commercial or sales team.

• Strong analytical skills with experience using data to drive decision-making and process improvement.

• Strong project management skills with the ability to manage multiple projects simultaneously while meeting deadlines.

• Experience in leading cross-functional teams and managing stakeholders at all levels of the organization.

• Excellent written and verbal communication skills with the ability to effectively present complex information to senior leadership and team members.

• Strong interpersonal skills with the ability to collaborate with diverse teams and build strong working relationships across functions.

• Ability to think critically and approach complex business challenges with structured data-driven solutions and strong attention to detail with an ability to troubleshoot and resolve operational challenges quickly and efficiently.

• Bachelors degree in Business Administration Operations Management Supply Chain or a related field. 

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time