Operations Specialist (RED Creative Services)

At RED Creative Services we believe that great creative work deserves workflows that actually work. Thats where you come in. As an Operations Specialist youll be the architect of smooth processes and the translator of complex workflows into simple intuitive systems. Youll be part of a brand-new Ops team built to enable the whole of RCS giving our artists producers and storytellers the tools clarity and systems they need to focus on what they do best: creating the epic content that powers our franchises.

Key responsibilities:

• Help design and scale processes that bring order without killing creativity.
• Support resource planning intake and workflow optimization across multiple craft and production teams.
• Contribute to continuous improvement by identifying bottlenecks and proposing smarter simpler solutions.
• Act as the go-to problem solver for why does this workflow feel broken and how do we make this easier
• Make Jira not just usable but lovable building workflows forms and dashboards that feel intuitive and just work.
• Translate Ops-speak into language that busy creatives producers and stakeholders can actually follow.

Qualifications :

• 23 years of experience in operations project management or production support ideally in a creative gaming tech or creative agency environment.
• Experience working cross-functionally with creative production or technical teams.
• Exposure to process improvement workflow design or intake systems.
• Proven track record of configuring and managing Jira projects workflows forms and dashboards.
• Familiarity with workflow and resource management tools.
• Strong Jira knowledge including workflows forms and dashboards.
• Comfort with data dashboards and reporting.
• Knowledge of or willingness to learn review tools for creative work.
• Excellent communication skills with the ability to explain complex systems in a way that makes sense to non-technical colleagues.
• Strong organizational skills and a problem-solving mindset.
• Ability to balance structure and flexibility by creating processes that support not stifle creative work.
• Collaborative approach with the ability to partner effectively with producers creatives and leadership.
• Curiosity patience and a drive to make things better and simpler.

Additional Information :

Working Mode

• Office-First: Working primarily from the Warsaw Dev Office for a minimum of 10 days per month.

Relocation Support

• Relocation package flight ticket company apartment for your first month relocating your pet shipping your belongings its all covered. 
• Relocation assistance processing your legalization operations for you assistance with finding residence tax settlements all you need to feel right at home is taken care of.
• Polish lessons for foreign employees and for your spouse or partner too.

Health & Well-Being

• Life insurance comprehensive pension and insurance plans to protect you and your loved ones.
• Annual budget for medical expenses (for those working outside Poland).
• Psychological and psychiatrist care free mental health support and various well-being webinars.
• Paid Leave from 20 to 26 days of holiday for every team member per year and paid sick leave.
• Gym Membership Reimbursement.
• Menstrual Leave employees who menstruate can take one extra day off each month when experiencing period pain.
• RED Parents Network support for working parents including childcare benefits and family-friendly events.

Perks & Professional Growth

• Flexible working hours start your workday anytime between 8 and 10 AM (CET).
• REDs have access to the cafeteria platform through which they can receive vouchers and codes to shops cinemas and public transport reimbursement.
• Training lectures and courses internal workshops external training for each employee knowledge-sharing initiatives online tutorials and e-learning classes are all available. Theres always something to learn!
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office bring your pooch with you and look after them while working! Theres always a furry friend or two to meet at the studio.
• Social events we host regular gatherings at the studio where we can all unwind play games and just have some fun together.
• Healthy selections our canteens offer a range of healthy meals.
• Truly international working environment a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us and our campus has  electric car charging points green zones and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle as well as bicycle repair equipment and showers available whenever you need them.
• An onsite well-equipped gym with a climbing wall daily Gym Assistant support and yoga and boxing classes.
• No dress-code we like to keep it casual.

If youve observed any irregularities in our recruitment process please click here to report them.