Total Loss Specialist I
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Job Location:
Colorado Springs, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The purpose of this position is to reach out and assist members who have a delinquent loan deemed a total loss to assist in filing total loss claims negotiating post total loss solution options and assisting in loans being disputed through a total loss claim. The Total Loss Specialist is responsible for contacting delinquent members and assisting them with solving total loss deficiency balances discussing insurance check holds working through any applicable GAP claims and assisting/directing in canceling products they may have purchased when getting a loan with Ent or a dealership such as extended warranties. The Specialist is a Liaison between Lending Support Members and Ents or members Insurance company. This role will assist with pre-repossession post repossession and remarketing task to include impounded vehicles and claim filing.
Essential Functions
- Contact delinquent members to assist with a Total Loss Short Insurance or product refunds.
- Coordinate with Lending Support Repossession and Insurance companies on the Members behalf.
- Follow up on insurance claims and other associated items.
- Review and handle Collateral Protection Insurance (CPI) and Auto Loan credit disputes.
- Review and address insurance Check holds.
- Assist with responding to members credit disputes for Auto loans and support the repossession teams.
- Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.
Qualifications :
Minimum Formal Qualifications for this Position
- High School Diploma/G.E.D. or equivalent.
- Associates Degree in Business Administration Finance Accounting Economics Insurance and Risk Management or Collections and Recovery. preferred
- 2 years Collections or related experience. Required
Technical or Specialized Knowledge/Skills:
- Knowledge of Collection Policies procedures rules and regulations.
- Knowledge of Consumer Lending products.
- Ability to think logically analyze problems and take effective action.
- Verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Ability to learn and retain relevant collections law and policy.
- Exposure to web-based transactional systems.
- Attention to detail and ability to be accurate with transactions.
- Customer service skills.
Certifications Required:
- None
Environmental Physical and Psychological Requirements
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Lifting - Rarely (40 Lbs)
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Occasionally
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Occasionally
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Occasionally
- Noises louder than normal speaking volume - Occasionally
- Temperature Changes - Rarely
- Atmospheric Conditions - Rarely
Additional Information :
The pay range for this position is: $23 to $25 per Hour (S12)
Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.
This position is eligible for a monthly incentive plan.
Benefits Summary Sheet
At Ent Credit Union we offer a comprehensive benefits package including:
- Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
- 401(k): 3% automatic contribution after three months plus up to 6% matching.
- Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
- Volunteer Time Off: Paid time off to give back to the community.
- Education Support: Up to $10000 annually for higher education and assistance for certifications.
- Exclusive Discounts: Significant savings on home car and personal loans.
For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 10/10/2025. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were ... View more
