Systems Technician
Systems Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Your future at Mainstay hasendlesspotential!
MainstayTechnologiesis looking for theentry-levelprofessional who loves technologyand people. Yourepassionate about helpingothersskilled attroubleshootingwith easethrive whenflexing betweenvariedtasksand committed to Systems Technician worksona team to deploy new workstations provide on-sitesupportforclients troubleshoot initial issues anddelivertop-quality service both in the office andat client a member of the team youll be immersed in a culture of mutual supportcollaborative problem solvinglearning/development andcomic relief.
This is a growth-oriented a qualified applicant you willbringsolid Windows and desktop experience(and ideally education). Once in this role certifications are paid-forcontinuoustraining is provided significant experience is gained and a growth track isoutlined.
What you will be doing:
- Installing new Windows computers at client sites
- Transferring data setting up applications and making it a seamless transition for the client with as close to 100% accuracy as possible
- Answering client questions assisting them with their technology.
- Resolving issues quickly and efficiently and helping our clients get back to their work with technology that works effectively. Dealing with Level 1 issues and troubleshooting supported by the team
- Working in an advanced ticketing system and RMM (ConnectWise).
What you should be like:
- Strong interpersonal skills: enjoy relating with staff & clients.
- Solid problem-solving skills: be able to take a challenge and break it down.
- Committed professionalism: showing up on time working hard and no office politics!(We have each others backs and are committed to helping one another succeed)
- Deal maturely with the pressures of the job and take ownership over your own work.(We do not micromanage - instead setting goals and providing resources and support)
- Enjoy working as a team.
- Commitment to career and personal growth willing to put in the time for extra training.
- Ability to flourish in a fast-paced environment.
- Multi-task with exceptionally high consistency and attention to detail.
- Excellent technical aptitude with an ability to learn quickly.
Technical Qualifications and Skills:
- Significant experience troubleshooting or working with Windows computers.
- Understanding of basic network protocols. Experience supporting a network a plus.
- Formal education preferred associates bachelors and/or industry certifications.
About Mainstay
Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring high-ownership teammates who work hard enjoy each other immensely and turn off the work at the end of the workday to focus on what matters more than work.
It is our commitment to people that makes us who we are. We love what we do and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends never the means. In addition to being a Best Company to Work For we have also been recognized for Coolest Companies for Young Professionals Best of Business for Managed IT Services and theTorch Award for Marketplace Ethics. We have made theInc.Listfor fastest growing small businesses 5 times.
Benefits
This is a full time salaried position with a full benefits package including:
A flexible and fun work environment with events lunch learns ping pong snacks games and books
- 3 weeks of PTO (4 weeks after 2 years) per year
- A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
- Health Dental and Vision Insurance
- Disability Insurance
- Group and Supplemental Life Insurance
- Paid Family Leave
- 401(k) with 3% match
- Training program (including paid certifications tuition reimbursement and bonuses on achieving certs)
- Paid Volunteer Time Off
Location
We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely but we do hold team meetings and all-staffs in person. We also maintain a beautiful office in Manchester NH and a satellite office in Laconia and we encourage each team member to choose their own balance of home and in-office work that maximizes wellbeing. We do encourage all teammates to come in weekly but it is not required. Applicants must live within driving distance to support clients onboarding and ongoing team integration.
Application
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Required Experience:
Junior IC
Employment Type
Full-Time
