Director of Operations - Supported Employment
Director of Operations - Supported Employment
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$ 60000 - 62000
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Tuition assistance
- Vision insurance
Department: Vocational Services
Full-Time
Starting Salary: $60000$62000 (Based on Experience)
- Oversee daily operations of group-supported employment programs and their associated businesses.
- Collaborate with Program Directors Site Managers and Therapeutic Supports Directors to align work crews schedules and training with vocational and therapeutic goals.
- Lead operational strategy for social enterprise sites ensuring business success supports program outcomes.
- Supervise Program Directors and/or Site Managers at employment sites.
- Provide coaching performance feedback and strategic support to leaders overseeing staff and participants.
- Ensure staff follow documentation safety training and department-wide systems.
- Act as liaison between program and enterprise functionsoverseeing business operations staffing and customer service.
- Partner with enterprise leads (e.g. Culinary Carpentry Farming) to ensure efficient compliant inclusive environments.
- Monitor business metrics including customer satisfaction quality and revenue trends.
- Oversee full implementation of systems from the Vocational Operations Manual (e.g. attendance billing scheduling documentation).
- Address system gaps and training needs with Senior Director of Operations.
- Review service data regularly and contribute to internal and funder reporting.
- Ensure compliance with DDS and internal standards (documentation participant rights health/safety).
- Oversee incident reporting follow-up and mitigation planning.
- Support quality reviews and participate in audits and funder visits.
- Ensure participants engage in meaningful individualized work aligned with their goals and skills.
- Monitor training safety and feedback to support growth in vocational social and advocacy skills.
- Collaborate with Therapeutic Supports and clinical teams on behavioral or adaptive needs.
- Track staffing costs materials budgets and equipment needs to support efficient mission-aligned operations.
- Work with site leaders to optimize resources without impacting participant outcomes.
- 5 years in operational leadership within vocational programs day services or social enterprise settings supporting individuals with disabilities or similar senior leadership & human service experience.
- Demonstrated success managing staff implementing systems and supporting program and business growth.
- Experience with DDS-funded group employment and knowledge of social enterprise integration.
- Strong organizational problem-solving and communication skills.
- Valid drivers license and ability to travel.
- CPR/First Aid certification or willingness to obtain
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A culture of compassion connection and clinical excellence
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 1500 employees and 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
Not sure which job might beright for you No problem! Email to speak with a hiring manager today.
Required Experience:
Director
Employment Type
Full-Time
