Junior Client Account Representative (Consulting Agency)
Junior Client Account Representative (Consulting Agency)
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
The Client Account Representative plays a key role that blends relationship management and project coordination to deliver outstanding service to clients and leads. As the main point of contact they develop strong trust-based relationships with clients offer personalized support and guide leads with a customer-first mindset to ensure smooth conversion and retention.
In addition to client engagement they manage initiatives and projects tied to accounts and lead nurturing. Their focus is on ensuring efficient execution improving internal workflows and meeting deadlines. This dual-function role directly impacts client satisfaction business growth and operational performance by creating a seamless bridge between the company and its clients.
Client Engagement & Support
Interact with clients and leads using a personalized consultative approach.
Build rapport and trust across platforms like email Facebook Telegram and WhatsApp.
Create a positive and consistent customer experience at all touchpoints.
Client Success & Satisfaction
Ensure all customer interactions are smooth helpful and rewarding.
Exceed expectations to strengthen loyalty and increase satisfaction levels.
Account Oversight
Understand client goals preferences and concerns.
Coordinate with departments (Marketing Fulfillment Trainers) to keep clients informed and aligned with their objectives.
Client Relationship Development
Act as a trusted advisor and central contact for clients including those in joint ventures.
Represent client interests internally and foster long-term partnerships.
Project & Event Management
Lead and coordinate projects related to client accounts and outreach.
Create checklists timelines and systems to keep projects on track.
Organize manpower and deliver clear instructions to ensure smooth event execution.
Cross-Team Collaboration
Work closely with other departments and junior representatives to delegate align and execute tasks effectively.
Issue Resolution
Address client concerns professionally and efficiently.
Maintain a high standard of service when managing challenging situations.
Data & Reporting
Keep organized records of all client communications project activities and feedback.
Provide regular updates to leadership on project status and client interactions.
Training & Mentorship
Train part-time assistants to deliver consistent high-quality service particularly in scheduling and appointment support.
Process Improvement
Continuously seek ways to improve systems workflows and the overall client experience.
Proactively identify and act on opportunities for growth in the role and company.
- Maintain a minimum customer satisfaction score of 85% through consistent positive feedback and post-campaign reviews. Apply strategies that elevate the client experience across all communication channels.
- Demonstrate effective account oversight by clearly understanding client program needs communicating proactively with internal teams and resolving issues promptly. Ensure smooth interdepartmental coordination for seamless campaign execution.
Timely and Accurate Project Delivery
- Manage all projects event logistics and deliverables with precision. Meet deadlines allocate resources efficiently and provide clear direction to all involved to ensure smooth and successful execution.
- Contribute to business expansion by implementing initiatives that improve workshop attendance increase interview participation rates and boost application conversion from existing customer bases.
- Handle customer complaints and challenges swiftly and professionally resolving issues with a solution-focused approach while preserving strong client relationships.
- Ensure that all project data and operational records are consistently updated and maintained with 100% accuracy for effective tracking and reporting.
Requirements
A degree in Mass Communication Marketing Hospitality or a related field is preferred.
- Relevant experience in event planning client relationship management or project coordination.
- Familiarity with customer service processes and best practices is essential. Ideally candidates have at least 1 year of experience in these areas and a proven ability to manage clients support customers and drive high-quality outcomes.
- Strong Interpersonal & Communication Skills. Must have excellent interpersonal and communication abilities to interact professionally and build meaningful relationships with clients.
- Proficiency in both written and spoken English is required as the role involves working with an international client base.
- Flexibility to work on occasional weekends as some client events are scheduled during this time and may involve tasks such as managing event traffic.
- Adaptable to occasional international time zones to support global operations for international events.
- Proactive & Solutions-Focused Approach. Candidates should have a forward-thinking attitude and strong time management skills with the ability to anticipate client needs and deliver prompt effective solutions.
- Proficient with Google Workspace (Gmail Google Docs Google Drive etc.) and hands-on experience with customer support tools or ticketing systems like Zendesk Freshdesk Intercom etc.
Benefits
- Remote Working Flexibility
- Vast opportunities to work with global clients and international events with fully sponsored trips
- Guaranteed 13th Month Salary
- Medical Dental and Optical Allowances
- Self-care or Personal Development Allowance
- Tech Allowance
- Performance & Annual Bonuses
- Yearly company retreats (international trips)
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
