Client Services Specialist
Client Services Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure client satisfaction through smooth project continuance and ongoing support for technical projects
- Manage the end-to-end operations different CMS/platforms for our clients
- Respond to client concerns or inquiries for troubleshooting L1 issues and requests through different channels: Email Jira Mobile SMS
- Provides reports on issues and escalates to the team when needed
- Prepare and analyze web/mobile/server reports and provide insights on performance
- Create communications related to technical projects including new features downtime upgrades etc.
- Develop user/admin manuals and lead user trainings on using our tools and platforms
Requirements
- With at least 1 year work experience as a Technical Support or similar role
- Candidates must be willing to work on-site if required but will otherwise have the flexibility to work from anywhere.
Benefits
Digital isn t the easiest industry to be part of it s always on and always evolving. The client pressure is real but with the right support and programs in place you ll know you ve got it and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.
BEST SUPPORT FAM
- Immerse in a supportive atmosphere with uplifting mentors and teams.
- Vibe with us through monthly employee programs and events
- Get recognized for your hustle we celebrate wins
- Level up on efficiency through Digital 1st equipment tools and systems.
- Boost your skills with in-house learning programs and company-sponsored training.
- Stay agile by adhering to SCRUM and Agile methodologies and rituals
- Own your career path with regular appraisals and growth opportunities.
- Rotate through diverse projects gaining exposure to different languages frameworks and platforms.
- Use your leaves in any way you like for catching up pursuing your passions or contributing to the community.
- Stay healthy and secured with HMO and life insurance plus all-around support from different experts on mental health nutrition finances and more.
With at least 1 year work experience as a Technical Support or similar role Candidates must be willing to work on-site if required, but will otherwise have the flexibility to work from anywhere.
Employment Type
Full Time
