Associate Support Analyst
Associate Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Opportunity
As an Associate Support Analyst at Euna Solutions you will be critical in ensuring our customers receive timely accurate and effective technical support. In addition you will be responsible for troubleshooting software issues and providing solutions that enable our customers to be successful with our products. This is an entry-level position with opportunities for growth and development within the Technical Support team.
Experience
- 1-2 years of experience in a technical support role preferably in a software or technology company
- Experience with software troubleshooting including the ability to diagnose and resolve technical issues
- Familiarity with software development concepts and technologies such as APIs SQL and cloud computing
- Experience with CRMs and ticketing systems
Responsibilities
- Respond to customer inquiries via phone email and chat providing timely and effective technical support.
- Troubleshoot and diagnose software issues reported by customers working with cross-functional teams to identify and resolve underlying problems
- Escalate complex technical issues to higher-level technical support staff as needed.
- Document technical issues and their resolution in our ticketing system ensuring that customer issues are resolved in a timely and effective manner.
- Develop a deep understanding of Euna Solutions products and services to provide effective technical support to customers.
- Contribute to developing and maintaining technical support documentation including knowledge base articles user manuals and training materials.
- Continuously develop technical skills and knowledge of Euna Solutions products and services to enhance the quality of technical support provided to customers.
Location
This position will be remote to cover our west coast customers with a 12-8pm EST shift.
WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.
Wellness days
Whats better than a long weekend An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit.
Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
IC
Employment Type
Full-Time
