Customer Partner
Customer Partner
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Customer Partner
Location: Cambourne - Hybrid
Do you want to take on a new challenge
Welcome to ZEISS.
ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
ZEISS consists of four segments: Semiconductor Manufacturing Technology Industrial Quality & Research Medical Technology and Consumer Markets.
Principal Purpose
First line (inbound) contact & customer support providing a friendly professional technical and efficient customer request management service.
The inbound customer support will answer schedule manage or triage both product and service-related enquiries effectively delivering high levels of responsiveness accuracy through a live comprehensive first line service.
The Customer Support will successfully ticket manage resolve and successfully close most inbound requests.
Key Responsibilities
Call handling and customer request management and ownership
Provisional scheduling
Team co-ordination development and support.
Demand and resource management and planning
Complaints handling and management
Live enquiry management
Data processing and lead capture vis CRM
Technical support and resolution
Ticket creation and triaging technical requests
Stock & price check on products
Customer data record management
Ordering of consumables
Requirements:
Previous Customer Service experience is required.
Call Centre or call handling experience is preferred.
Passionate in offering excellent Customer Service and customer request ownership
Able and willing to offer suggestions on process improvement to benefit or enrich our customers experience.
Ability to convey technical explanations and offer technical support
CRM & SAP experience is preferred but not essential.
Excellent communication skills.
Previous experience working to KPIs is preferred but not essential.
Microsoft Office skills at intermediate level.
Able to work quickly and efficiently in a pressurized environment.
With motivation and passion youll fit right in at ZEISS!
Were looking for people who are empathetic and passionate who are committed to achieving their goals and who get excited about challenging topics. People who deliver top performance and push the limits of whats possible. Who always strive to develop accept responsibility and take society into the future.
If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Your ZEISS Recruiting Team:
Abigail Hannaby Charlotte Marriage James Lawn Kate Benyon Natarlee Lawrence Suya RolphEmployment Type
Full-Time
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